Customer Service Assistant

Farmers' Rice Cooperative; Sacramento (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

Farmers' Rice Cooperative is seeking a Customer Service Assistant to accurately process orders and invoices, and to support coordinators day-to-day. The role requires clear communication and the ability to multi-task in a fast-paced environment.

The candidate should have typing speed of at least 40 WPM and prior office experience, with strong skills in Microsoft Office and basic office equipment operation.

Qualifications

• Type at least 40 WPM.
• Experience in an office environment.

Responsibilities

• Enter and process orders daily.
• Invoice all orders and miscellaneous charges.
• Post Invoice/Credit Memo batches.
• Assist Coordinators daily and during absences.
• Complete various weekly/monthly reports.
• Distribute and log freight.

Skills

Typing speed

Verbal communication

Written communication

Time management

Multi-tasking

Team collaboration

Tools

Microsoft Office

10-key

Fax/copier/scanner

Job description

The Customer Service Assistant's main function is to process both our Orders and Invoicing in a timely and accurate manner.This person has to be able to manage a wide variety of tasks, many times performing them at the same time.The responsibilities can change on a daily and even hourly basis.

ESSENTIAL FUNCTIONS OF THE POSITION:

• Entering/processing orders on a daily basis
• Invoicing all orders/miscellaneous charges to customers
• Posting Invoice/Credit Memo batches
• Assisting Coordinators daily and during absences
• Completing various weekly/monthly reports
• Distribute and log freight

QUALIFICATIONS:

Education/Experience:

• Type at least 40 WPM.
• Experience in an office environment.

Ability to:

• Ability to verbally communicate clearly and concisely.
• Ability to generate accurate, grammatically correct, written reports and documentation.
• This position requires a self-starter with the ability to effectively prioritize and complete tasks.
• Ability to communicate effectively with all levels of the organization.
• Ability to meet deadlines.
• Able to multi-task in a fast-paced environment with constant interruptions.
• Establish and maintain effective working relationships, with other staff members.
• Excellent verbal and written communication skills.
• Excellent analytical and organizational skills.
• Experience working in a team-oriented, collaborative environment.

Knowledge of:

• Intermediate computer skills and knowledge in Microsoft Office applications.
• Ability to operate standard office equipment, e.g. fax, copier, computer, scanner, 10-key, keyboard.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

The mental and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

ESSENTIAL MENTAL ABILITIES:

• Exercise independent judgment.
• Self-directing and organized.
• Reason objectively.
• Assess, project, and plan work activities on a daily and weekly basis.
• Document concisely, accurately, and timely.
• Handle a variety of duties which may be interrupted or changed by immediate circumstances.

TYPICAL PHYSICAL DEMANDS:

• Sitting for long periods of time while at a computer, on the telephone
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, other computer components, copiers, scanners, and fax machines.
• Some lifting of materials and equipment up to 25 lbs.
• Capable of negotiating stairways and uneven ground from time to time.

DRESS GUIDELINES:

• Employees are expected to represent the Company in a professional manner and to maintain appropriate standards of appearance, grooming and dress.To ensure the company's professional reputation, a business casual dress standard has been adopted.
• Employees who are hosting or attending meetings with customers, vendors or employees from another company should wear appropriate clothing for conducting such business.

• The employee is expected to adhere to all company policies and conduct themselves in a professional manner at all times.