Customer Service Assistant

Draftomat; Los Angeles (CA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Full-time stable schedule

Paid training provided

Career advancement opportunities

Supportive team environment

Job summary

Draftomat is seeking a motivated and friendly Customer Service Assistant to support daily customer interactions, appointment coordination, and administrative operations. This is an excellent opportunity for someone looking to begin a career in customer service within a growing service-based company.

You will assist customers by phone, email, and in person, schedule appointments, maintain records, and collaborate with field teams to ensure smooth operations.

Qualifications

• High school diploma or equivalent preferred.
• Strong communication and interpersonal skills.
• Basic computer proficiency.
• Organized and detail-oriented.
• Positive attitude and willingness to learn.
• Previous customer service experience is a plus but not required.

Responsibilities

• Assist customers via phone, email, and in-person inquiries
• Schedule landscaping and maintenance appointments
• Maintain customer records and service updates
• Coordinate with field teams regarding scheduling changes
• Provide administrative support to office staff
• Deliver professional and timely customer service

Skills

Communication skills

Interpersonal skills

Organizational skills

Detail-oriented

Positive attitude

Customer service experience

Education

High school diploma or equivalent

Tools

Basic computer proficiency

Job description

About Us

Draftomat is a professional landscaping and grounds maintenance company providing dependable outdoor services to residential and commercial properties. We are committed to delivering exceptional customer care while maintaining healthy, clean, and visually appealing outdoor spaces.

Job Summary

We are seeking a motivated and friendly Customer Service Assistant to support daily customer interactions, appointment coordination, and administrative operations. This is an excellent opportunity for someone looking to begin a career in customer service within a growing service-based company.

Key Responsibilities

• Assist customers via phone, email, and in-person inquiries
• Schedule landscaping and maintenance appointments
• Maintain customer records and service updates
• Coordinate with field teams regarding scheduling changes
• Provide administrative support to office staff
• Deliver professional and timely customer service

Qualifications

• High school diploma or equivalent preferred
• Strong communication and interpersonal skills
• Basic computer proficiency
• Organized and detail-oriented
• Positive attitude and willingness to learn
• Previous customer service experience is a plus but not required

Compensation & Benefits

• Pay: $18 - $27 per hour
• Full-time stable schedule
• Paid training provided
• Career advancement opportunities
• Supportive team environment