Customer Service Assistant

U.S. Legal Support; Houston (TX); On-site; USD 35,000 - 65,000; Full time

Job summary

Join a leading company as a Customer Service Assistant in Houston, Texas. This role involves supporting client communications, managing invoices, and providing excellent customer service. With a focus on problem-solving and effective communication, this position offers a full-time opportunity with various benefits.

Benefits

Medical benefits

Dental benefits

Vision benefits

Paid parental leave

Qualifications

• At least 2 years of customer service experience.
• Ability to communicate effectively by phone and email.
• Experience in the legal or administrative field is a plus.

Responsibilities

• Support Client Service Specialists with client communications.
• Manage incoming invoices and correspondence.
• Handle calls and emails from agents or field contacts.

Skills

Customer service

Problem-solving

Communication

Education

High school diploma

Job description

Join to apply for the Customer Service Assistant role at U.S. Legal Support

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Join to apply for the Customer Service Assistant role at U.S. Legal Support

Are you detail-oriented, customer service driven, and adaptable? Do you enjoy multitasking, problem-solving, and thinking critically?

U.S. Legal Support is looking for a Customer Service Assistant who is a proactive problem solver, an active listener, and an excellent communicator. If you bring a positive attitude and a passion for helping others, consider joining our legal services team in an onsite role based in Houston, Texas!

Location: Houston, TX (Onsite)

Schedule: Monday – Friday | 8:00 AM – 5:00 PM

Customer Service Assistant Job Functions:

• Support Client Service Specialists (CSS) with client communications to help obtain records
• Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications)
• Manage incoming invoices and correspondence
• Handle calls and emails from agents or field contacts
• Research incomplete or missing contact information for facilities
• Make expediting calls for urgent requests, client follow-ups, and problem records
• Monitor and respond to CSR emails and voicemails
• Troubleshoot and research missing records and escalate as needed
  
  

Custodian Invoicing:

• Confirm invoice amounts align with record request limits
• Process payments via check or credit card
• Log credit card payments and verify check clearances
• Provide payment documentation for internal or client use
  
  

Custodian Correspondence:

• Research purpose of correspondence
• Coordinate directly with facilities or track items for internal CSR review
  
  

Perks and Benefits

We provide our Customer Service Assistants with family- and pet-friendly benefits, including Medical, Dental, Vision, Paid Parental Leave, LifeLock, fun team-building activities, and much more!

Requirements

To qualify, all you need is a high school diploma and at least 2 years of customer service experience. You must be able to communicate effectively by phone and email. Experience in the legal or administrative field is a plus!

Apply Today!

Discover why we recently earned the Happiest Employees Award two years in a row at

https://www.comparably.com/companies/u-s-legal-support

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Law Practice

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