Customer Service Assistant

Alphabe Insight Inc; Columbus (OH); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Mentorship

Diverse projects exposure

Job summary

Nexxaworks is seeking a dedicated Customer Service Assistant in Columbus, OH to be the first point of contact for customers, handling inquiries and resolving issues with empathy. You will maintain records and support teams to ensure a positive customer experience.

The role requires excellent communication, the ability to multitask, and a passion for helping others. Competitive salary and growth opportunities are available.

Qualifications

• Experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional under pressure.
• Strong problem-solving and conflict resolution skills.
• Proficient in using customer service software and Microsoft Office.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers in resolving product or service issues with empathy and efficiency.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalated priority issues to appropriate teams or management.
• Provide information about products, services, and policies to customers.

Skills

Customer service

Communication skills

Calm under pressure

Problem solving

CRM software

MS Office

Tools

CRM software

Microsoft Office

Job description

• Compensation: USD 16 - USD 26.75 - hourly

Company Description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.

Job Description

Position Overview

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring a positive experience with our company. Your responsibilities will include handling inquiries, resolving issues efficiently, and maintaining detailed records of customer interactions. The ideal candidate will possess excellent communication skills, a strong ability to multitask, and a genuine passion for helping others.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers in resolving product or service issues with empathy and efficiency.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalated priority issues to appropriate teams or management.
• Provide information about products, services, and policies to customers.

Qualifications

Requirements

• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional under pressure.
• Strong problem-solving and conflict resolution skills.
• Proficient in using customer service software and Microsoft Office.

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients