Customer Service Assistant

Qnity; Chesterfield (MO); Presencial; USD 36.000 - 46.000; Jornada completa

Descripción de la vacante

Qnity is seeking a Customer Service Assistant to be the first point of contact for valued customers, delivering exceptional support and ensuring a positive experience.

You will report to the team, assist with administrative tasks, process orders, returns, exchanges, and resolve issues with empathy while collaborating with sales, logistics and tech support to ensure seamless service.

Formación

• High school diploma or equivalent; associate's degree or higher preferred.
• Proficiency in MS Office, especially Excel.
• CRM Systems (such as SalesForce, etc.,) is a plus.
• Prior experience in an administrative role is preferred.
• Ability to multitask, prioritize and manage time in a fast-paced environment.
• Excellent verbal and written communication skills in English.

Responsabilidades

• Responsible for reporting in Excel
• Assisting team with administrative tasks, as assigned
• Provide accurate information about products, services, and policies
• Process customer orders, returns, and exchanges efficiently and accurately
• Resolve customer complaints and issues with empathy and a solutions-oriented approach
• Escalate complex issues to the appropriate department or team leader when necessary
• Maintain detailed and accurate records of customer interactions and transactions
• Collaborate with sales, logistics, and technical support teams to ensure seamless customer service
• Identify opportunities to improve customer satisfaction and contribute to a positive team environment
• Stay up-to-date on product knowledge and company updates

Conocimientos

MS Office

Excel

English communication

Active listening

Time management

Educación

High school diploma or equivalent

Associate's degree or higher preferred

Herramientas

Salesforce

CRM systems

Descripción del empleo

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.

At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.

As a Customer Service Assistant at Qnity, you will be the first point of contact for our valued customers, providing exceptional support and ensuring a positive experience.

Job Responsibilities

• Responsible for reporting in Excel
• Assisting team with administrative tasks, as assigned.
• Provide accurate information about products, services, and policies.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Resolve customer complaints and issues with empathy and a solutions-oriented approach.
• Escalate complex issues to the appropriate department or team leader when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with sales, logistics, and technical support teams to ensure seamless customer service.
• Identify opportunities to improve customer satisfaction and contribute to a positive team environment.
• Stay up-to-date on product knowledge and company updates.

Job Qualifications

• High school diploma or equivalent; associate's degree or higher preferred.
• Proficiency in MS Office, especially Excel
• CRM Systems (such as SalesForce, etc.,) is a plus.
• Prior experience in an administrative role, such as Legal Assistant, Loan Processing, etc. preferred.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Excellent verbal and written communication skills in English.
• Strong active listening skills.
• Proficiency in using CRM software and other customer service tools.
• Problem-solving skills and a proactive approach to issue resolution.
• A positive attitude, strong work ethic, and a commitment to customer satisfaction.
• Ability to work both independently and as part of a collaborative team.

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Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit your Accessibility Page for Contact Information.

Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

We use Artificial Intelligence (AI) to enhance our recruitment process.