Customer Service ARAP Specialist

Titus Talent Strategies; Andover (MN); On-site; USD 70,000 - 95,000; Full time

Job summary

Titus Talent Strategies in Minnesota is seeking an experienced Operations and Finance professional to join our team in Minnesota. You will manage customer service, AR and AP activities, and oversee the re-quoting process while collaborating with Sales and Accounting leadership to keep metrics aligned with ISO requirements.

Your role includes establishing customer service metrics, leading daily to monthly reporting, and supporting short- and long-term projects.

Qualifications

• A 4-year degree in Business Administration or Accounting is required; 7 years of applicable experience may be substituted for the required education.
• Manufacturing experience is required.

Responsibilities

• Manage customer service, AR & AP activities and the requoting process.
• Collaborate with Sales and Accounting leadership to meet sales and customer metrics and ISO requirements.
• Establish customer service metrics to meet growth goals and ISO requirements.
• Lead S&OP meetings to ensure shipping goals are met and drive improvements.
• Daily, weekly and monthly reporting; assist in projects and provide admin support to the President.

Skills

Operational leadership

Team development

Strategic execution

Problem solving

Customer/vendor management

Education

4-year degree in Business Administration or Accounting

Job description

ESSENTIAL FUNCTIONS AND PRIMARY RESPONSIBILITIES

– Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work closely with the Sales and Accounting leadership, manage customer service, AR & AP activities, oversee and manage re-quoting process. Work with internal teams to move the company forward as the premier choice in the medical custom products market to ensure all sales and customer metrics meet requirements.

• Manage resources to execute daily activities in the Service, AR & AP functions.
• Ensure Accounts Receivable Invoicing, Cash Application and Collections goals are met.
• Establish Customer service metrics to meet growth goals and ISO requirements.
• Establish goals and improve/manage sales reorder process.
• Participate and lead S & OP meetings to ensure shipping goals are met.

• Establish and coordinate internal reviews of job profitability on a regular cadence.
• Manage all work instructions & maintenance for requoting, customer service, AR & AP processes.
• Daily, weekly, monthly reporting as required.
• Assist in various short-term and long-term projects as required.
• Provide administration support to President as needed.
• Other duties as assigned.

SECONDARY RESPONSIBILITIES

Perform miscellaneous projects and complete various tasks as requested by management.

JOB SPECIFICATIONS

Education, Experience and Credentials

• A 4-year degree in Business Administration or Accounting is required. 7 years’ applicable experience may be substituted for the required education.
• Manufacturing experience required.

Knowledge, Skills, and Abilities

• Strong operational and leadership and team development skills
• Ability to translate strategy into practical execution.
• Strong problem solving and systems thinking.
• Experience managing customer and vendor expectations.
• Must be able to execute TPI’s core values.PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB

• Must be able to walk throughout the office, navigating around office furniture and equipment.
• Must be able to sit and work at a computer for extended periods of time.
• Must have excellent eyesight and vision, with or without correction.
• Standing and/or sitting for long periods of time.
• The position occasionally requires stooping, kneeling, walking, and crouching to transport office related materials throughout the office.
• Body Movements: Use of hands, arms, legs, eyes, and voice.