Customer Service and Sales Representative – Remote USA

TeleTech Holdings, Inc.; Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Join TTEC as a Customer Service and Sales Representative! In this remote role, you'll train to be a Licensed Healthcare Insurance Agent with support for licensing fees and continuing education. Emphasizing empathy and active listening, you'll help customers select the right insurance products while contributing to a top-rated work culture.

Benefits

Free licensing course

All state licensing exam fees covered

Base wage during training

Healthy benefits package

Qualifications

• Minimum six months sales experience required.
• Integrity to follow HIPAA guidelines is mandatory.
• Strong computer navigation skills are necessary.

Responsibilities

• Assist customers with understanding coverage and selecting products.
• Provide full lifecycle customer service and sales.
• Respond to customer inquiries with compassion.

Skills

Customer service orientation

Sales experience

Empathy

Active Listening

Education

High school diploma or equivalent

Tools

High speed internet

Job description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service and Sales Representative working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC

In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Remote Licensed Healthcare Insurance Agent. That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

This position is a remote opportunity exclusively available to current residents of the following states: AR, AZ, FL, GA, IN, IA, ME, MI, MN, MS, MO, NH, NM, OK, OR, PA, RI, SC, SD, TN, TX, VA, WI, WV, WY.

Applications for this role will not be accepted from residents ofAK, CA, CO, HI, IL, MA, MT, NJ, NY, WA, Washington DC,or outside of the United States. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting and recommending products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

Once you become a Licensed Insurance Agent, on a typical day, you’ll

• Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
• Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
• Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services

What You Bring to the Role

• Aptitude, self-discipline and tenacity to learn about what it takes to become a licensed insurance associate including passing the state licensing exam
• High speed internet (>25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• Strong customer service orientation (empathy, compassion and listening skills)
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• FREE licensing course (and you’ll be paid for your time to boot)
• All state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer
• A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses.
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.