Customer Service and Sales Representative

Alpine Specialty Services Inc.; Mountlake Terrace (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

On-site gym

Job summary

Alpine Specialty Services in Mountlake Terrace, WA, seeks a customer-focused professional to handle inbound calls, identify customer needs, and schedule appointments in a consultative, no-pressure environment.

During paid training at $20/hour, starting pay rises to $21-$22/hour plus performance bonuses, with total earning potential of $27-$35+/hour. The role offers benefits, ongoing coaching, and a clear path for career growth.

Qualifications

• Background in customer service, inside sales, retail sales, hospitality, or appointment scheduling.
• Strong communication skills, computer proficiency, and a positive, solution-oriented attitude are essential.

Responsibilities

• Answer incoming customer calls and respond to service requests
• Schedule appointments accurately and efficiently
• Educate customers about available services and solutions
• Recommend additional services that provide value based on customer needs
• Build trust through professional, consultative conversations
• Maintain accurate customer information and documentation
• Coordinate with internal teams to ensure a seamless customer experience
• Help support company growth through exceptional service and relationship building

Skills

Customer service

Inside sales

Retail sales

Hospitality

Appointment scheduling

Job description

Alpine Specialty Services

Paid Training: $20.00 per Hour

Total Earning Potential: $27.00-$35.00+ per Hour

Starting Pay After Training: $21.00-$22.00 per Hour Plus Performance Bonuses

Help Customers. Build Relationships. Grow Your Career. Do you enjoy helping people while uncovering opportunities to provide solutions that genuinely improve their lives? If you have a background in customer service, inside sales, retail sales, hospitality, or appointment scheduling, Alpine Specialty Services offers an opportunity to build a rewarding career with a company that has been trusted by homeowners for more than 57 years.

Why Join Alpine?

• Paid training at $20.00 per hour
• Base pay of $21.00-$22.00 per hour after training
• Performance bonuses with total earning potential of $27.00-$35.00+ per hour
• Established company with more than 57 years of success
• Opportunities for advancement and internal promotions
• Ongoing coaching, training, and professional development
• Collaborative team environment focused on customer satisfaction
• Stable, long-term career with an employee-first culture

Benefits

• Medical, dental, and vision insurance
• Paid vacation and holidays
• 401(k) with company match
• Professional career coaching for every employee, on-site
• Free on-site gym and game room
• Drinks and snacks stocked daily
• Employee discounts on our services
• Company events and recognition programs

What You'll Do

Every day, you'll help customers by answering inbound calls, identifying their needs, and creating a positive experience from the first conversation through appointment scheduling. This is a consultative role where outstanding service naturally creates sales opportunities - there is no cold calling or high-pressure sales environment.

Responsibilities Include

• Answer incoming customer calls and respond to service requests
• Schedule appointments accurately and efficiently
• Educate customers about available services and solutions
• Recommend additional services that provide value based on customer needs
• Build trust through professional, consultative conversations
• Maintain accurate customer information and documentation
• Coordinate with internal teams to ensure a seamless customer experience
• Help support company growth through exceptional service and relationship building

What We’re Looking For

We're seeking someone who enjoys talking with people, is motivated by helping customers, and is comfortable recommending products and services that meet customer needs. The ideal candidate communicates confidently, stays organized in a fast-paced environment, and enjoys contributing to both customer satisfaction and company success.

Experience in customer service, inside sales, retail sales, hospitality, appointment scheduling, call center operations, or administrative support is highly valued. Strong communication skills, computer proficiency, and a positive, solution-oriented attitude are essential.

Join a Company That Values People

At Alpine Specialty Services, we believe that outstanding customer experiences begin with exceptional employees. We'll provide the training, support, and opportunities you need to build a successful long-term career while making a meaningful difference for our customers every day.

Salary: $20.00 - $22.00 per hour