Customer Service and Sales Associate

Hertz; Charlottesville (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Paid Time Off

401(k) Retirement Plan

Employee Discounts

Job summary

Hertz Local Edition is seeking a Customer Service & Associate to be the brand ambassador, delivering fast, friendly service and effectively selling Hertz products to meet our customers' travel and replacement needs. This commission-based role emphasizes engaging customers, upselling options such as damage waivers and fuel, and achieving personal sales goals while supporting the team.

The role requires clear English communication, weekend/holiday flexibility, and the ability to stand for long

Qualifications

• Excellent communication skills, written and oral, with fluency in English.
• Competitive drive to succeed in a commission-based environment.
• Ability to work in a fast-paced, multitasking setting.
• Strong organizational and time management abilities.
• Team player with ownership and initiative.
• Willingness to work flexible shifts, weekends and holidays.
• Ability to stand for long periods and work outdoors.

Responsibilities

• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
• Sell core products like waivers, fuel options and upsells.
• Achieve personal sales goals while supporting team goals.
• Provide quality service in a fast-paced sales environment and enhance the rental experience.
• Convert phone inquiries into reservations and rentals.
• Create a positive customer service experience by listening to customer needs.
• Maximize revenue by soliciting bookings after rate quotes and overcoming objections.
• Assist customers with post-rental inquiries about billing.
• View every contact as a sales opportunity and solicit reservations on service calls.

Skills

Communication skills

English fluency

Sales experience

Customer service

Time management

Team player

Weekend/holiday availability

Stamina for standing/outdoors

Job description

Job Description

The

The Customer Service & Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel and insurance replacements needs.

Wages

$17.00/hr.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off
• 401(k) Retirement Plan
• Employee Discounts

Responsibility Of a Sales And Service Associate Includes

• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
• Achieve personal sales goals while supporting the goals of the team.
• Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
• Convert phone shops to reservations and rentals
• Creating a positive customer service experience by listening to and identifying customer needs
• Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service
• Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.

Skills/Experience

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Have the competitive drive and confidence to succeed in a commission-based environment.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate sales, professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Show proven experience of working well within a team.
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

Qualified Applicants Will Have The Following

• A valid driver's license with record in good standing
• Ability to drive and operate vehicles
• Fluency in English
• 1-2 years of customer service and sales experience.

Physical Requirements

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.

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About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran