Customer Service and Sales Associate

Hertz; Cambridge (MA); Hybrid; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Paid Time Off

401(k) Retirement Plan

Employee Discounts

Job summary

The Hertz Local Edition team is seeking a Part Time Customer Service and Sales Associate in Cambridge, MA to deliver world-class service and professionally sell Hertz products to meet customer travel needs. You will operate in a fast-paced sales setting, handling reservations, upsells, and post-rental inquiries with a customer-first approach.

Applicants should have 1–2 years of customer service and sales experience, be fluent in English, and comfortable working weekends/holidays; this role

Qualifications

• 1–2 years of customer service and sales experience.
• Fluent English communication skills.
• Ability to communicate clearly and professionally.

Responsibilities

• Effectively communicate and offer ancillary products to enhance the customer’s travel experience.
• Sell core Hertz products and services to meet customers’ needs.
• Achieve personal sales goals while supporting the team.
• Provide fast, high-quality service in a busy sales environment.
• Convert inquiries into reservations and rentals; assist with post-rental questions.
• Solicit reservations on service calls and inquiries to maximize bookings.

Skills

Communication skills

Sales ability

Time management

Customer service

Teamwork

Fluent English

Job description

The Part Time Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel and insurance replacements needs.

Wages: $16.00/hr.

For full-time opportunities Hertz also provides world class benefits, which include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off
• 401(k) Retirement Plan
• Employee Discounts

Responsibility of aSales and Service Associateincludes:

• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
• Achieve personal sales goals while supporting the goals of the team.
• Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
• Convert phone shops to reservations and rentals
• Creating a positive customer service experience by listening to and identifying customer needs
• Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service
• Maximize revenue opportunities with customers by actively soliciting business afterevery rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.

Skills/Experience:

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Have the competitive drive and confidence to succeed in a commission-based environment.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate sales, professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Show proven experience of working well within a team.
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

Qualified applicants will have the following:

• A valid driver's license with record in good standing

• Ability to drive and operate vehicles

• Fluency in English

• 1-2 years of customer service and sales experience.

Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.

*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. An employer that violates this law may be subject to fines and/or a private right of action for $500 in statutory damages “for each such violation,” among other things.*

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