Customer Service and Print Project Coordinator

SpeedPro; Timonium (MD); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Monthly team lunch

Health stipend (2027)

SIMPLE IRA with company match (2027)

Company parties

Free uniforms

Paid time off

Training & development

Job summary

SpeedPro Towson in Timonium, MD, hires a friendly, detail-oriented Customer Service & Print Project Coordinator. You will greet clients, answer phones, build simple estimates, and prep customer files for print production. This hybrid role balances client relationship work with hands-on file preparation using Illustrator/Acrobat.

You’ll handle cost estimates, ensure print-readiness, and keep project timelines on track, while maintaining accurate records and occasionally visiting client sites.

Qualifications

• Strong customer service skills across phone, email, and in-person interactions.
• Ability to translate client needs into simple, accurate cost estimates.
• Willingness to learn and use Adobe Illustrator/Acrobat for print prep.

Responsibilities

• Greet clients and answer phones, building simple estimates.
• Review client files for print-readiness (resolution, color, bleed).
• Edit and prepare files for production, including cut lines for vinyl/wraps.
• Coordinate timelines between clients and production to keep jobs on schedule.
• Maintain records of orders, estimates, and client communications.
• Occasional client-site visits for measurements or account check-ins.

Skills

Strong customer service

Clear communication

Basic math

Organization

Phone & in-person client interaction

Education

High school diploma or equivalent

Tools

Adobe Illustrator

Adobe Acrobat

Job description

About The Role

SpeedPro Towson, located in Timonium, MD, creates large-format graphics - vehicle wraps, signage, banners, and trade show displays - for businesses across the Baltimore area. We're a small team that knows our clients by name, and every project that comes through our door gets personal attention from start to finish. We're looking for a friendly, detail-oriented Customer Service & Print Project Coordinator to be the face and voice of our studio. This person will greet clients, answer the phones, build simple estimates, and prepare customer-submitted files for print production. This is a hybrid role: about half relationship-building and sales support, half hands-on technical file work - so we need someone who is comfortable on the phone with a client and is comfortable with, or eager to learn, Adobe Illustrator and Acrobat for cleaning up print files.

Benefits

• Monthly team lunch


• Health benefits stipend (2027)


• SIMPLE IRA with company match (2027)


• Company parties


• Free uniforms


• Paid time off


• Training & development

Full-time

• $18-23/hr


• Monday-Friday, no weekends


• Timonium, MD

About The Role

SpeedPro Towson, located in Timonium, MD, creates large-format graphics - vehicle wraps, signage, banners, and trade show displays - for businesses across the Baltimore area. We're a small team that knows our clients by name, and every project that comes through our door gets personal attention from start to finish. We're looking for a friendly, detail-oriented Customer Service & Print Project Coordinator to be the face and voice of our studio. This person will greet clients, answer the phones, build simple estimates, and prepare customer-submitted files for print production. This is a hybrid role: about half relationship-building and sales support, half hands-on technical file work - so we need someone who is comfortable on the phone with a client and is comfortable with, or eager to learn, Adobe Illustrator and Acrobat for cleaning up print files.

What You'll Do

• Answer incoming phone calls and emails, and greet clients who visit the studio in person


• Understand client needs and translate them into simple, accurate cost estimates


• Review files submitted by customers for print-readiness: check resolution, color mode, bleed, and overall quality


• Edit and prepare files for production, including adding cut lines/contours for vinyl and wrap jobs


• Communicate with clients about file issues, proofs, and revisions


• Coordinate timelines between clients and the production team so jobs stay on schedule


• Maintain accurate records of orders, estimates, and client communication


• Occasionally visit client sites for measurements, installs, or account check-ins

What We're Looking For

• Strong customer service skills - warm, clear communicator in person, by phone, and in writing


• Comfortable with computers and eager to learn Adobe Illustrator and Adobe Acrobat for print file prep (we'll train you)


• Comfortable with basic math for building estimates and quotes


• Organized and able to juggle multiple client requests and deadlines at once


• Reliable transportation and a valid driver's license (occasional off-site client visits)


• High school diploma or equivalent; some college or trade training a plus


• Able to lift up to 40 lbs (rolls of vinyl and media) and stand for extended periods during production-floor and on-site work

Nice To Have (not Required)

• Working knowledge of Adobe Illustrator (vector editing, cut lines, file cleanup) and Acrobat (reviewing PDFs, preflight basics)


• Prior experience in a print shop, sign shop, or wide-format graphics business


• Familiarity with large-format printing, vinyl, or vehicle wrap materials


• Experience with CRM or order-management software

Growth & Training

You don't need to walk in an expert. We provide hands-on training in Adobe Illustrator and Acrobat file prep - if you're a strong communicator with basic tech comfort, we'll teach you the print side. You'll also get cross-training on our production floor (large-format printers, laminators, cutters) so you understand how every job comes together. In a small studio, your work is visible every day, and you'll build practical, in-demand skills in design software, print production, and client management.

Schedule & Compensation

• Full-time, in-studio position in Timonium, MD


• Monday-Friday, 8:30 a.m.-5:00 p.m. - no weekends


• Pay: $18-23/hour, depending on experience

2027 Benefit Details

• SIMPLE IRA retirement plan with company matching - starting January 1, 2027, we are implementing a SIMPLE IRA plan with a pre-tax company matching contribution that is 100% yours (fully vested) immediately. All employees are eligible to join (no minimum service or earnings requirement), and you can choose pre-tax or Roth for your own contributions.


• Health benefits stipend - starting in 2027, the studio will provide a stipend to help cover your health insurance costs.

SpeedPro Towson is an equal opportunity employer. We welcome applicants of all backgrounds.

Compensation: $18.00 - $23.00 per hour

Working at SpeedPro and in the large-format printing industry, gives you a chance to be creative. You will be hands-on, in the field, solving problems and meeting clients to make custom solutions every day. As a national brand, specializing in a variety of printed products, SpeedPro takes great pride in partnering with our long-term, satisfied clients. Our goal is to be considered an extension of each client's marketing team, and we collaborate with partners to determine the right solution for you and your business’s end customer.

At SpeedPro, we value the relationship between our clients and their customers and deliver quality work on time, every time. With a nationwide network of more than 130 studios, the same standard for excellence in printing, timeliness, and customer service is guaranteed. This is why we have an exceptional net promoter score with our clients of 96.

Working at an independently owned and operated SpeedPro studio sets you up for a bright future. Studio employees experience a fast-paced work environment with new challenges and rewarding opportunities every day. If you are looking for a monotonous desk job, this is not the right job for you.