Customer Service And Operations Coordinator

PeopleReady; Turlock (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Next-day pay

Flexible long/short term roles

JobStack mobile app

Job summary

PeopleReady of Turlock, CA is hiring a Customer Service And Operations Coordinator to serve as a primary contact for customers across phone, email, and chat, coordinate quotes, orders, and delivery routing.

This role emphasizes multitasking, accurate data entry, and clear communication, with 1st shift and weekend hours and pay between $25 and $30 per hour.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Previous customer service, admin, dispatch, retail, hospitality, or related experience preferred.
• Strong verbal and written communication and customer service skills.
• Comfortable using computers and learning multiple software systems; training will be provided on company-specific programs.
• Ability to multitask, stay organized, and solve problems in a fast-paced environment.
• Accurate typing and data entry skills; 40+ WPM preferred.
• Professional, patient, and able to handle customer questions and concerns appropriately.
• Ability to maintain accurate and confidential customer and company information.
• Ability to lift up to 50 pounds and assist with light shop or inventory duties as needed.
• Background check and drug test required.

Responsibilities

• Serve as a primary point of contact for customers by phone, email, and chat, answering questions, providing job updates, and handling special requests.
• Prepare customer quotes based on pricing requests, submit them for approval, send approved quotes, and follow up on pending bids and sales opportunities.
• Gather and maintain accurate customer contact and job information.
• Coordinate delivery schedules, truck routes, and driver assignments, and work with supervisors to keep jobs on schedule.
• Process new orders and distribute paperwork and job information to the appropriate departments.
• Track additional charges and billing items and communicate updates to customers and Accounting.
• Document and photograph damages when needed.
• Use Goodshuffle and other systems to track inventory, equipment, customer information, and job documentation.
• Assist with picking, packing, restocking, samples, and other shop duties as needed.
• Maintain required certificates, records, and other documentation.
• Assist with social media and marketing content when assigned.
• Provide timely, professional customer service and follow up on open quotes, jobs, and customer requests.

Skills

Customer service

Communication skills

Multitasking

Typing 40+ WPM

Education

High school diploma or equivalent

Job description

Customer Service And Operations Coordinator

PeopleReady of Turlock, CA is now hiring Customer Service And Operations Coordinators! This role provides timely, accurate, and courteous support across multiple communication channels, including phone, email, live chat, and social media. The associate serves as a primary contact for customer inquiries and also coordinates quote creation, order dispatch support, delivery routing/scheduling, job progress checks, and closeout tasks.

As a PeopleReady associate you'll benefit from:

• Next-day pay for many of our open positions

• The choice of long-term positions for steady work or short-term positions for extra cash

• The convenience of applying for and accepting jobs right from our mobile app, JobStack! Text "READY" to 81555 to download JobStack and get started today

Pay Rate

The pay rate for this job is $25 - $30 / hour*

What you’ll be doing as a Customer Service And Operations Coordinator:

• Serve as a primary point of contact for customers by phone, email, and chat, answering questions, providing job updates, and handling special requests.

• Prepare customer quotes based on pricing requests, submit them for approval, send approved quotes, and follow up on pending bids and sales opportunities.

• Gather and maintain accurate customer contact and job information.

• Coordinate delivery schedules, truck routes, and driver assignments, and work with supervisors to keep jobs on schedule.

• Process new orders and distribute paperwork and job information to the appropriate departments.

• Track additional charges and billing items and communicate updates to customers and Accounting.

• Document and photograph damages when needed.

• Use Goodshuffle and other systems to track inventory, equipment, customer information, and job documentation.

• Assist with picking, packing, restocking, samples, and other shop duties as needed.

• Maintain required certificates, records, and other documentation.

• Assist with social media and marketing content when assigned.

• Provide timely, professional customer service and follow up on open quotes, jobs, and customer requests.

Available shifts:

Shift timings - 1st Shift (Day) & Weekends

Job requirements:

• Applicants must be at least 18 years of age to be considered for employment with PeopleReady.

• High school diploma or equivalent required.

• Previous customer service, administrative, sales support, dispatch, retail, hospitality, or related experience preferred.

• Strong verbal and written communication and customer service skills.

• Comfortable using computers and learning multiple software systems; training will be provided on company-specific programs.

• Ability to multitask, stay organized, and solve problems in a fast-paced environment.

• Accurate typing and data entry skills; 40+ WPM preferred.

• Professional, patient, and able to handle customer questions and concerns appropriately.

• Ability to maintain accurate and confidential customer and company information.

• Ability to lift up to 50 pounds and assist with light shop or inventory duties as needed.

• Background check and drug test required.

*Hourly pay rates are a good-faith estimate based on factors such as relevant skills, experience, education, training, geographic location and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. Applications are accepted on an ongoing basis unless a deadline is otherwise stated.

• Employees and their eligible dependents are offered Medical/Dental/Vision insurance and short-term disability.
• More details about our benefits can be found by copying and pasting this URL into your browser: https://flimp.live/TrueBlueAssociates .

PeopleReady considers all applicants for employment regardless of background, in compliance with applicable laws regarding fair hiring practices. PeopleReady is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristics protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at [e-mail] or 1.800.610.8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

PeopleReady is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religious affiliation, color, national origin, gender, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other basis protected by law. We will get to know you and connect you with jobs that match your skills, experience and preferences. We work hard every single day to find jobs so each employee has opportunity and variety in their work.