Customer Service and Logistics Analyst

WVU Hospitals — Ruby Memorial Hospital; Morgantown (WV); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare facility is seeking a Customer Service and Logistics Analyst to enhance client relationships and operational efficiency. This role involves managing logistics and optimizing linen management services. Ideal candidates will possess a relevant degree or experience in customer service and have strong analytical and problem-solving skills.

Qualifications

• Bachelor’s degree or 4 years of experience in sales or customer service.
• West Virginia Driver's license required.

Responsibilities

• Manage operational efficiency and client relationships for linen management software.
• Coordinate logistics and delivery schedules for United Linen Services.
• Develop process improvement initiatives for customers.

Skills

Analytical Skills

Communication Skills

Problem Solving

Education

Bachelor’s degree in business administration

Job description

Join to apply for the Customer Service and Logistics Analyst role at WVU Hospitals — Ruby Memorial Hospital

19 hours ago Be among the first 25 applicants

Join to apply for the Customer Service and Logistics Analyst role at WVU Hospitals — Ruby Memorial Hospital

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position.

The Customer Service Analyst for United Linen Services is responsible for operational management of the linen management software (ABS) and overall client relationships. This role will focus on increasing plant to customer efficiency, client and plant performance and eliminating waste.

Minimum Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• Bachelor’s degree in business administration (or related field), or 4 years of applicable experience in sales or customer service
• West Virginia Drivers license and must be insurable
  
  

Experience

• 4 years of applicable experience in sales or customer service
  
  

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Develops and manages key process improvement initiatives for customers and United Linen Services
• Assures that all daily linen needs for customers are managed in a proficient, expeditious manner.
• Assists with developing long-range planning for optimum use of United Linen Service assets as the business develops with the addition of new customers and services.
• Manages all logistics and delivery driver’s schedules. Make arrangements for substitute drivers in the event that the scheduled driver cannot perform his/her duties. This may include performing the driver’s duties if there is not another option.
• Works with and advises the Production Manager to assess work progress and resolve internal work problems.
• Assures that all work assignments and time schedules maximize productivity and provide for adequate shift coverage.
• Meets/completes obligations (i.e., projects, meetings, deadlines, etc.) punctually and on time.
• Serves on committees as requested.
• Administers performance improvement and system reengineering initiatives targeted towards hospital cost reduction and “best in class” performance.
  
  

Skills And Abilities

• Excellent analytical, communication, and problem solving skills.
  
  

Additional Job Description

Scheduled Weekly Hours:

40

Shift

Day (United States of America)

Exempt/Non-Exempt

United States of America (Exempt)

Company

WVUH West Virginia University Hospitals

Cost Center

605 AHS Linen Services

Address

2100 Rail Street

Morgantown

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at WVU Hospitals — Ruby Memorial Hospital by 2x

Get notified about new Customer Service Analyst jobs in Morgantown, WV.

Customer Service Representative I - 0HS68186158

Future Opening: Customer Service Representative - State Farm Agent Team Member

Lead Customer Service Representative, Full or Part Time

Program Assistant, HRSA - Center for Global Health Practice and Impact

(Hybrid) Program Coordinator - Department of Ophthalmology

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.