Customer Service and Logistics Analyst

Davita Inc.; Morgantown (WV); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare company is seeking a Customer Service Analyst for their linen management services in Morgantown, West Virginia. This role involves operational management, enhancing client relationships, and ensuring efficient service delivery. Candidates should possess a bachelor's degree or equivalent experience in sales or customer service, along with strong analytical, communication, and problem-solving skills.

Qualifications

• Bachelor's degree or 4 years applicable experience in sales or customer service.
• Must have a valid West Virginia Driver's license.

Responsibilities

• Develop process improvement initiatives for customers and services.
• Manage logistics and delivery driver schedules.
• Collaborate with the Production Manager for work assessments.

Skills

Analytical skills

Communication skills

Problem-solving skills

Education

Bachelor's degree in business administration or related field

West Virginia Driver's license

Job description

Welcome! We're excited you're considering an opportunity with us! To apply for this position and be considered, click the Apply button above and complete the application in full. Below, you'll find important information about this position.

Position: Customer Service Analyst - United Linen Services

The Customer Service Analyst is responsible for operational management of the linen management software (ABS) and maintaining overall client relationships. This role focuses on increasing efficiency between the plant and customers, enhancing client and plant performance, and eliminating waste.

Minimum Qualifications

Education, Certification, and/or Licensure:

• Bachelor's degree in business administration (or related field), or 4 years of applicable experience in sales or customer service
• West Virginia Driver's license and must be insurable

Experience:

• 4 years of applicable experience in sales or customer service

Core Duties and Responsibilities

The following statements describe the general nature of work performed by individuals in this position. They are not all-inclusive, and other duties may be assigned.

1. Develop and manage key process improvement initiatives for customers and United Linen Services.
2. Ensure all daily linen needs for customers are managed efficiently and promptly.
3. Assist in developing long-term planning for optimal use of United Linen Service assets as the business grows.
4. Manage logistics and delivery driver schedules, including arranging substitutes when necessary. May perform driver duties if needed.
5. Collaborate with the Production Manager to assess work progress and resolve internal issues.
6. Ensure work assignments and schedules maximize productivity and shift coverage.
7. Complete projects, attend meetings, and meet deadlines punctually.
8. Participate in committees as requested.
9. Administer performance improvement and system reengineering initiatives aimed at hospital cost reduction and achieving "best in class" performance.

Skills and Abilities

• Excellent analytical, communication, and problem-solving skills.

Additional Job Details

• Scheduled Weekly Hours: 40
• Shift: Day (United States of America)
• Exempt/Non-Exempt: Exempt
• Company: WVUH West Virginia University Hospitals
• Cost Center: 605 AHS Linen Services
• Address: 2100 Rail Street, Morgantown, West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (