Customer Service and Loan Officer

State Credit Union; Seneca (SC); On-site; USD 36,000 - 60,000; Full time

Job summary

SC State Credit Union is seeking a Customer Service and Loan Officer to help members achieve their financial goals. You will assist with loan applications, provide account information, resolve inquiries, and deliver personalized financial solutions in a customer-centric environment.

Ideal candidates bring customer service experience and lending knowledge, with strong communication and empathy to build lasting relationships within the community and ensure compliance with regulations.

Qualifications

• Customer service and lending experience is required.
• Strong communication and interpersonal skills are essential.
• Ability to listen actively and empathize with members.

Responsibilities

• Process loan applications and provide account information to members.
• Resolve member inquiries and maintain accurate records.
• Execute member transactions promptly and accurately.
• Promote appropriate financial products and services to meet member needs.
• Support a positive and efficient work environment while ensuring regulatory compliance.

Skills

Customer service

Communication

Interpersonal skills

Active listening

Empathy

Job description

Join SC State Credit Union as a Customer Service and Loan Officer where you can be at the forefront of helping members achieve their financial goals. As an integral part of our team, you will have the opportunity to provide exceptional service, tailor financial solutions, and build lasting relationships with our members. With a focus on customer-centricity and excellence, you will play a key role in contributing to our mission of supporting the financial well-being of our community.

If you are a smart, customer-focused individual looking to make a difference in people's lives while advancing your career in the credit union industry, this position is perfect for you.

Day to day as a Customer Service and Loan Officer

As a Customer Service and Loan Officer at SC State Credit Union, you will assist members with their financial needs, including processing loan applications, providing account information, and resolving inquiries. You will actively engage with members to understand their financial goals and recommend appropriate products and services to meet their needs. Additionally, you will ensure compliance with regulations, maintain accurate records, and contribute to a positive and efficient work environment. With a focus on customer service excellence, you will handle member transactions promptly and accurately, aiming to exceed their expectations with every interaction. Join our team and be part of a rewarding career in the credit union industry where you can make a real difference in people's lives.

What matters most

To excel as a Customer Service and Loan Officer at SC State Credit Union, strong communication and interpersonal skills are essential. The ability to actively listen, empathize, and effectively communicate with members is crucial in understanding their needs and providing personalized financial solutions. Attention to detail is also important when processing loan applications and maintaining accurate records.

A customer-centric mindset, coupled with a passion for helping others, will drive you to exceed member expectations and cultivate long-lasting relationships. Demonstrating flexibility, problem-solving skills, and a willingness to learn and adapt in a fast-paced environment will further contribute to your success in this role. If you are a team player with a positive attitude and a strong desire to make a difference.

Customer service and lending experience is required.

SC State Credit Union is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.