Customer Service & Loan Officer

S.C. State Credit Union; Grover Square (SC); On-site; USD 40,000 - 55,000; Full time

Job summary

SC State Credit Union in South Carolina seeks a Customer Service & Loan Officer to help members achieve their financial goals by providing exceptional service, processing loan applications, offering tailored financial solutions, and building lasting relationships.

You will ensure regulatory compliance, maintain accurate records, handle member transactions with accuracy and courtesy, and actively listen to understand member needs to recommend appropriate products.

Qualifications

• Customer service and lending experience is required.

Responsibilities

• Process loan applications and assess member needs.
• Provide account information and resolve member inquiries.
• Maintain accurate records and ensure regulatory compliance.
• Handle member transactions promptly and accurately, delivering service excellence.

Job description

Join SC State Credit Union as a Customer Service & Loan Officer where you can be at the forefront of helping members achieve their financial goals. As an integral part of our team, you will have the opportunity to provide exceptional service, tailor financial solutions, and build lasting relationships with our members. With a focus on customer-centricity and excellence, you will play a key role in contributing to our mission of supporting the financial well-being of our community.

If you are a smart, customer-focused individual looking to make a difference in people's lives while advancing your career in the credit union industry, this position is perfect for you.

Day to day as a Customer Service & Loan Officer

As a Customer Service & Loan Officer at SC State Credit Union, you will assist members with their financial needs, including processing loan applications, providing account information, and resolving inquiries. You will actively engage with members to understand their financial goals and recommend appropriate products and services to meet their needs. Additionally, you will ensure compliance with regulations, maintain accurate records, and contribute to a positive and efficient work environment. With a focus on customer service excellence, you will handle member transactions promptly and accurately, aiming to exceed their expectations with every interaction. Join our team and be part of a rewarding career in the credit union industry where you can make a real difference in people's lives.

What matters most

To excel as a Customer Service & Loan Officer at SC State Credit Union, strong communication and interpersonal skills are essential. The ability to actively listen, empathize, and effectively communicate with members is crucial in understanding their needs and providing personalized financial solutions. Attention to detail is also important when processing loan applications and maintaining accurate records.

A customer-centric mindset, coupled with a passion for helping others, will drive you to exceed member expectations and cultivate long-lasting relationships. Demonstrating flexibility, problem-solving skills, and a willingness to learn and adapt in a fast-paced environment will further contribute to your success in this role. If you are a team player with a positive attitude and a strong desire to make a difference.

*Customer service and lending experience is required*