Customer Service Analyst 1-Support

Oracle Database; Kansas City (MO); On-site; USD 40,000 - 80,000; Full time

Job summary

A leading company in cloud solutions seeks a support specialist to guide clients through technical and non-technical issues. This role involves troubleshooting, client communication, and onboarding new customers. Ideal candidates have a degree in Health IT or related fields and experience in client-facing support. Join a diverse team committed to innovation and inclusivity while enjoying a comprehensive benefits package.

Benefits

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

Paid parental leave

Employee Stock Purchase Plan

Qualifications

• 1–3 years of client-facing support or technical troubleshooting experience.
• Familiarity with support ticketing systems and case documentation practices.

Responsibilities

• Serve as the primary point of contact for client inquiries.
• Troubleshoot and resolve configuration errors and product compatibility.
• Provide onboarding guidance for new clients.

Skills

Analytical Skills

Problem-Solving

Communication

Education

Bachelor’s degree in Health IT

Bachelor’s degree in Information Systems

Bachelor’s degree in Business

Tools

Support Ticketing Systems

Job description

In this role, you will provide guidance and real-time resolution on a wide range of technical and non-technical customer issues, including but not limited to product compatibility and configuration, support entitlements and validation, workflow inquiries, and domain support troubleshooting. You will serve as a key support contact for clients and staff internal and external.

Responsibilities include handling open service requests, implementing fixes (such as running scripts and configuring settings), documenting cases for escalation, analyzing hardware or software issues, and writing case notes in the tracking system. Work is of moderate difficulty and requires some judgment. Support may be delivered via electronic channels (web, email, etc.) or phone, and the role may require working in cross functional environments.

Additionally, you will be the point of contact for new customers, introducing and educating them on processes at Oracle Health. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and applications.

Preferred Qualifications

• Bachelor’s degree in Health IT, Information Systems, Business, or related field, or equivalent work experience.
• 1–3 years of client-facing support or technical troubleshooting experience, preferably in a healthcare or technology environment.
• Strong analytical and problem-solving skills with the ability to make sound judgments in moderate complexity situations.
• Excellent written and verbal communication skills, with a customer-centric mindset.
• Familiarity with support ticketing systems and case documentation practices.
• Experience working in cross-functional environments and collaborating with technical and non-technical stakeholders.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
  
  

Key Responsibilities

• Serve as the primary point of contact for client inquiries and provide timely support via phone, email, and web-based tools.
• Troubleshoot and resolve a range of issues including configuration errors, product compatibility, entitlement validations, and workflow concerns.
• Perform implementation tasks such as executing scripts, adjusting configuration settings, and documenting resolutions.
• Track and manage open service requests, escalating complex issues as necessary while maintaining thorough case documentation.
• Provide onboarding guidance for new clients and assist them in navigating Oracle Health’s support tools and service processes.
• Analyze software and hardware performance issues, recommend solutions, and support system optimization efforts.
• Collaborate across functional teams to drive resolution and continuous service improvement.
• Maintain up-to-date knowledge of Oracle Health core technologies, tools, and best practices.
  
  

Entry Career Level IC1

Career Level - IC1

Disclaimer

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $19.23 to $38.32 per hour; from: $40,000 to $79,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance
  
  

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling [phone] in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.