Customer Service Ambassador

Newport This Week; Newport, Northern (RI, KY); Hybrid; USD 24,797,000 - 30,307,000; Part time

Job summary

The Preservation Society of Newport County is seeking a part-time Customer Service Ambassador to work in-person at The Breakers, Newport, RI. The role involves handling phone calls, emails, and front-line inquiries with a courteous, professional approach and department collaboration.

You will maintain FAQ files, stay updated on events and pricing, and coordinate with Visitor Experience and Museum Affairs while adhering to safety rules and guidelines. Flexible 2 days/week, up to 10 hours weekly.

Qualifications

• Exceptional telephone and communications skills.
• Ability to multi-task and prioritize in a changing environment.
• Strong familiarity with Newport Mansions website and MS Office.

Responsibilities

• Answer calls, messages, and emails promptly.
• Maintain files of FAQs and links for frequent inquiries.
• Coordinate with Visitor Experience, Special Events, Museum Affairs.
• Stay informed about events, hours, pricing, and promotions.
• Follow safety and health rules.
• Perform other related duties as required.

Skills

Telephone skills

Customer service

Multitasking

MS Office

Email management

Discretion

Tools

MS Office

Email platforms

Job description

The Customer Service Ambassador is a part-time position reporting to the Director of Marketing for the Preservation Society. As an ambassador of the PS you will assist in a timely manner, customers and other persons and organizations outside the PS by answering phone calls to the general line, returning voice messages, and answering or forwarding emails sent to the [e-mail] email address. A book of guidelines/procedures containing the most frequency asked questions will be available and updated as needed. This role is in-person at The Breakers. This is position is 2 days a week, flexible based on availability, and up to 10 hours a week.

RESPONSIBILITIES/DUTIES

• Answer calls, messages, and emails in a timely manner.
• Prioritize inquiries that need immediate attention.
• Conduct customer and public relations in a courteous and professional manner that reflects the Preservation Society’s values and standards.
• Maintain a file of answers to common questions to ensure such communications are prompt and consistent.
• Maintain a file of links to pages on the Newport Mansions website to which customers are frequently referred.
• Stay up to date on day-of & future events, operating hours, pricing and promotions.
• Communicate with other departments as needed to answer public inquiries, including Visitor Experience, Special Events and Museum Affairs.
• Be familiar with the roles and duties of employees in other departments so inquiries may be forwarded to the appropriate person(s).
• Communicate to supervisor about frequent customer questions or problems that may need to be addressed by other means.
• Follow prescribed safety and health rules, regulations and practices.
• Perform other related duties as required or directed.

PHYSICAL DEMANDS

• Ability to consistently arrive at work on time and ready to begin duties.
• Ability to sit for extended periods.
• Ability to communicate with associates and guests.
• Ability to traverse throughout the office, building(s) in and out of doors and visit different levels of the building.

WORK ENVIRONMENT

The work environment is in a quiet office setting.

The noise level is minimal.

EQUAL OPPORTUNITY STATEMENT

The Preservation Society of Newport County is an Equal Opportunity Employer committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on merit, qualifications, and organizational needs – qualified candidates from all cultures and communities are encouraged to apply.

Requirements

The desirable candidate will possess the following qualifications:

• Exceptional telephone and communications skills, deadline-conscious task management, and results-oriented.
• Ability to answer questions and respond to complaints with discretion and calm demeanor.
• Ability to multi-task, establish priorities and maintain organization in a changing environment.
• Strong familiarity with Newport Mansions website, MS-Office and email.