Customer Service Aide Food Service Part Time

Trinity Health; Boise (ID); On-site; USD 17,000 - 22,000; Part time

Job summary

Trinity Health's Saint Alphonsus Health System in Boise seeks a part-time Food Service Associate to support patient meals and dining services. You will use CBORD/PowerChart on a wireless tablet to receive physician orders, input meals, and deliver trays.

The role requires a high school diploma (or equivalent), on-the-job training, and basic literacy and math skills. Prior hospital food service experience is helpful, and you may shuttle food between locations.

Qualifications

• High school diploma or equivalent preferred.
• On-the-job training provided.
• Previous experience in hospital food service helpful.
• Competency in basic literacy skills including reading and oral communication and basic math skills required.

Responsibilities

• Meets Health System's Guiding Behaviors and Caring Standards including interpersonal communication and professional conduct expectations.
• Performs diet-related customer service functions through the use of CBORD, PowerChart, a wireless tablet, and wireless telephone.
• Delivers food trays to patients.
• Assists the patients with opening packaged food items.
• Picks up trays when meals are completed.
• May be required to shuttle food products to off campus locations (if this is a requirement of the position then a driver's license record will be required and a valid Idaho Driver's License).

Skills

High school diploma

On-the-job training

Hospital food service experience

Literacy: reading & math

Education

High school diploma or equivalent

Job description

Employment Type: Part time Shift: Description: At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

Answers telephone and takes meal orders by using a wireless computer (tablet). Receives physician-ordered diet through PowerChart/CBORD interface and sends meal order within the ordered diet. Takes patient orders and inputs into CBORD. Serves food trays to patients, verifies correctness of meal ticket, and performs customer service to exceed guests' satisfaction. Assists patients with tray table and opening packaged food items. Checks back with patient when meal is finished to record intake and complete customer service process. Removes tray from room and returns soiled holdings to kitchen.

Skills, Knowledge, Education and Experience:

• High school diploma or equivalent preferred.
• On-the-job training in the Food Service Associate position or diet therapy orientation by a licensed dietitian.
• Previous experience in hospital food service helpful.
• Competency in basic literacy skills including reading and oral communication and basic math skills required.

Essential Functions:

• Meets Health System's Guiding Behaviors and Caring Standards including interpersonal communication and professional conduct expectations.
• Performs diet-related customer service functions through the use of CBORD, PowerChart, a wireless tablet, and wireless telephone.
• Delivers food trays to patients.
• Assists the patients with opening packaged food items.
• Picks up trays when meals are completed.
• May be required to shuttle food products to off campus locations (if this is a requirement of the position then a driver's license record will be required and a valid Idaho Driver's License).

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we're 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.