Customer Service Agent — Investment & Pension Products (m/f/d)

Raisin; Berlin (NH); Hybrid; USD 46,000 - 57,000; Full time

Benefits offered by this job

Employee development budget

Four training days per year

Flexible working hours

Home office

30 vacation days

Company pension scheme 20%

Urban Sports Club subsidy

Deutschland Ticket subsidy

JobRad bike lease

Snacks and drinks

Job summary

Raisin is seeking a customer service professional in Berlin or Hamburg to become the expert on Investment and Pension products. You will handle inquiries by phone and email in German and English and collaborate with colleagues across Raisin.

You are a strong communicator, able to multitask under pressure, and eager to learn about modern finance. The role offers office presence at least twice a week, with flexible hours and a supportive team culture.

Qualifications

• German or Dutch at C2 level and good English proficiency.
• Professional customer service experience is desirable.
• Excellent communication skills with customers by phone and email.
• Able to multitask and stay organized under pressure.
• Interest in modern finance and capital markets; eager to learn.

Responsibilities

• Become the expert for Investment and Pension products and processes; be the customer contact.
• Handle customer inquiries by phone and in writing in German and English.
• Collaborate with Customer Service and other Raisin teams and stakeholders.
• Provide friendly, open service to ensure a positive customer experience.
• Address inquiries about account opening, investments, pensions and basic tax issues.
• Contribute to a high-quality platform experience for users.

Skills

German language (C2) or Dutch (C2)

English proficiency

Customer service experience

Strong communication

Multitasking under pressure

Finance/capital markets interest

Eagerness to learn

IT skills (Google Workspace, Zendesk)

Office in Berlin or Hamburg

Tools

Zendesk

Google Workspace

Job description

Raisin is the world’s leading platform for savings and investment products. Founded in 2012, theFinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market.

Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets frommore than one million investors which have accrued over 5 billion euros in returns.

Your Responsibilities

• Quickly become an expert for our Investment and Pension products and processes, you are the contact person for our customers.
• With your communication skills, you independently handle customer inquiries by phone and in writing, in German as well as in English.
• You work closely with other colleagues from our Customer Service support teams and other Raisin departments and stakeholders.
• You inspire with your friendly and open manner and our customers feel in good hands with you, which contributes to customer enthusiasm.
• You professionally handle inquiries regarding the account opening, the investment and pension offering up to basic tax issues.
• You contribute to making the use of our platform a positive customer experience.

Your Profile

• You speak German or Dutch at C2 level, both written and spoken and have a good command of English.
• Professional experience in customer service is desirable, regardless of industry.
• Strong communicators who want to help customers via telephone with words and deeds are also welcome.
• You enjoy dealing with people, you are able to handle several tasks simultaneously under pressure while setting appropriate priorities.
• You are interested in complex topics and in modern finance and capital markets.
• You are eager to learn and keep yourself updated on the latest developments and changes in processes.
• You are located in Berlin or Hamburg, ready to work from the office minimum twice a week.
• You have high expectations of your work and maintain an overview even in hectic times.
• You have good IT skills (especially Google Workplace, Zendesk).
• Additional language skills, such as Spanish are not required, but a big plus.
  

Join our mission, join our team – and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from:

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.

Raisin Applicant Privacy Policy

We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply.

We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.