Customer Service Agent: German (11:00am - 20:00pm)

Fever; United States; Remote; USD 6,000 - 11,000; Full time

Benefits offered by this job

Home office

Health, Dental & Life Insurance

Meal & Transport allowance

Spanish lessons

Gympass membership

Job summary

Fever is seeking a customer service specialist to join our distributed team in Brazil. You will handle inquiries via email, phone and social channels, leveraging Zendesk to resolve issues promptly.

Fluency in German plus English, Spanish or Portuguese is required, with strong organization and communication skills. This role supports a dynamic, international team and offers remote work from Brazil, with a 11:00 to 20:00 schedule and a 5-day workweek.

Qualifications

• Previous experience in User Support or Customer Service positions is valuable.
• Experience using Zendesk is preferred.
• High German level (oral & written) and fluent in English, Spanish or Portuguese.
• Strong planning, organizing, prioritizing and multitasking abilities.
• Excellent communication and interpersonal skills.
• Detail-oriented with good time-management.

Responsibilities

• Provide customer service via email, phone or social media to resolve incidents.
• Manage incoming calls, chats and service inquiries.
• Deliver accurate information using the appropriate tools and methods.
• Handle complaints and provide timely solutions with follow-up until resolution.
• Follow established procedures, guidelines and policies.
• Go the extra mile to engage customers and ensure satisfaction.
• Collaborate with Operations when incident resolutions vary.

Skills

Customer service

Zendesk

German (high level)

English

Spanish

Portuguese

Communication

Time management

Detail orientation

Adaptability

Tools

Zendesk

Job description

Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data‑driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award‑winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands‑on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

About the role:

We love our customers and always aim to provide the best service. If you like working at home, this job is for you!

INFO: The Schedule for the shift is 11:00 am- 20:00 pm (5 days/week) with 1 hour of break.

You will be expected to:

• Customer Service by e-mail, phone or social media for solving any incidents generated
• Managing incoming calls and chats and customer service inquiries
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.

About you:

• Previous experience in User Support or Customer Service positions are highly valuable.
• Previous experience using Zendesk is preferred.
• High German level (oral & written) and fluent in English, Spanish or Portuguese.
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
• Have good communication and interpersonal skills.
• Are a solution‑oriented and reliable professional.
• Are incredibly detail‑orientated with excellent time‑management skills.
• Are flexible. Everything can change very quickly and you know how to adapt
• Have excellent interpersonal and communication skills.
• Be decisive and organized.
• Love being part of a dynamic team in a growing company.
• Candidates must reside in Brazil

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

This role is located in Brazil.

Benefits & Perks

• Home office
• Great work environment with a young, international team of talented people to work with!
• 40% discount on all Fever events and experiences
• Health, Dental and Life Insurance
• Meal & Transport allowance
• Spanish lessons
• Gympass Membership

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice