RYA CSA

Ryanair; Bethel (AK); On-site; USD 17,000 - 28,000; Full time

Job summary

Ryanair in Bethel, AK seeks a Customer Service Agent to assist customers with shipping, receiving, or locating freight either over the counter or by telephone. You will process Takeflite sales tasks, manage flight operations paperwork, and handle ground service contracts.

The role requires excellent communication and strong problem solving, with the ability to work independently or in a team. The position is physically active, may involve standing for long periods and lifting up to 70 pounds,

Qualifications

• Must have proven customer service skills.
• Excellent communication skills.
• Ability to analyze and solve problems.
• Able to work independently as well as part of a team.
• General office skills and familiarity with basic paperwork.

Responsibilities

• Greet and assist customers with shipping, receiving or locating freight over-the-counter or by phone.
• Process Takeflite sales tasks and related documents daily.
• Handle computer database flight operations tasks and flight documents.
• Manage ground service contracts and related paperwork.
• Maintain clean and orderly office and customer service areas.
• Perform other assigned duties as needed.

Skills

Customer service

Communication

Problem solving

Teamwork

Flexible/adaptable

Education

High school diploma or equivalent

Job description

The Customer Service Agent’s primary responsibilities is to ensure customer needs are resolved favorably for the customer in a timely manner and that all associated computer and paperwork are tasks are completed accurately and efficiently.

Responsible for greeting and assisting customers with shipping, receiving or locating their freight either over-the-counter or on the telephone.

Responsible for processing Takeflite sales tasks and sales documents on a daily basis.

Responsible for computer database flight operations tasks and flight documents.

Responsible for ground service contracts customer service and paperwork.

Maintains office and customer service areas ensuring they are clean and neat.

Other duties as assigned.

Must have proven customer service skills.

Must have excellent communication skills.

Ability to take directions and be flexible.

Ability to analyze and solve problems.

Able to work independently as well as part of a team.

Must have general office skills.

High school graduate or equivalent.

Prior applicable experience preferred.

This position is very active and may require standing, walking, bending, kneeling, stooping, crouching and climbing up to 8 – 10 hours a day.

Requires frequent and routine lifting or moving items weighing over 70 pounds.

For Anchorage, Nome, Kotzebue and Bethel Stations - Must be able to pass a ten year security background check for airport badging.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.