Customer Service Agent, Cross Functional (Part-Time)

Piedmont Airlines; Lynchburg (VA); Sur place; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Résumé du poste

Piedmont Airlines is seeking a Customer Service Agent for our Ground Handling team. You will assist passengers with boarding, operate the Jetway, and monitor boarding systems while guiding aircraft into position.

The role requires physical stamina to lift up to 70 pounds and work outside in all weather. A training course is provided, and a valid driver’s license plus a clean record are required. Join us and help deliver friendly, on-time service.

Qualifications

• Must successfully complete the Customer Service Agent training course.
• Must be able to lift up to 70 pounds.
• Must be at least 18 years old and able to work flexible shifts.
• Proof of high school diploma or GED is required.
• Background check and drug screen as required by company policy.

Responsabilités

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding and workflows.
• Operate the Jetway and assist customers with special needs.
• Load and unload baggage and cargo; guide and park aircraft.
• Collaborate with team to maintain high levels of customer service.
• Work all shifts, including weekends, nights, holidays, and irregular hours.

Connaissances

Communication skills

Multitasking

Customer service

Teamwork

Physical stamina

Formation

High school diploma or GED

Outils

Computer applications

Description du poste

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.Essential Duties:Assist passengers in boarding and disembarking flightsMonitor computerized passenger boardingAssist customers with special needs, including arranging for wheelchairs and unaccompanied minorsChange customer flight itinerary and seat assignments as requiredOperate the JetwayLoad and unload baggage and cargoOperate motorized service vehicles and equipmentGuide and park aircraftPerform cabin maintenance tasksWork together as a team to provide excellent customer service and meet corporate objectivesJob Qualifications and Competencies:Successful completion of training courseAbility to meet company goals and customer expectations in a high energy environmentEffective communication skillsAbility to organize, prioritize, and multitaskPreferred Qualifications:Previous airline experiencePrevious employment as a front-line customer service providerBasic knowledge of computer applications and programsWork Environment:Use of computers, telephones, and other office equipmentAirport ramp environment, subject to varied weather conditions and elevated noise levelsAll shifts including weekends, nights, holidays and/or irregular shiftsPhysical Requirements:Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairsHandle objects up to 70 pounds regularlyAssist passengers with disabilities, including, but not limited to, pushing wheelchairsThe above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.Starting Rate:$15.00/HourlyPiedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.Job Application Deadline:November 19, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.