Customer Service Gate Agent (Part-Time)

Piedmont Airlines, Inc.; Portland (ME); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Paid training

401(k)

Vacation

Family travel on American Airlines

Medical and dental

Résumé du poste

Piedmont Airlines, Inc. in Portland, ME seeks a Customer Service Gate Agent in our Ground Handling Department. The role focuses on assisting passengers with boarding, monitoring boarding, and helping customers with special needs, including wheelchairs and unaccompanied minors.

The successful candidate must complete required training, lift up to 70 pounds, and be available for all shifts. Starting rate is $18.40/hour with benefits and travel privileges.

Qualifications

• Experience delivering courteous passenger service in a fast-paced environment.
• Ability to communicate clearly with customers and teammates.
• Capability to multitask and stay organized under pressure.

Responsabilités

• Assist passengers with boarding and disembarking flights.
• Monitor computerized boarding and seat assignments.
• Assist passengers with special needs, including wheelchairs and unaccompanied minors.
• Change flight itineraries and seating as required.
• Operate the Jetway and support team to ensure smooth operations.

Connaissances

Customer service

Communication

Multitasking

Formation

High school diploma or GED

Description du poste

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers with boarding the aircraft. This role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight itinerary as required. The successful candidate will be able to successfully complete the Gate Agent training course, lift seventy (70) pounds, and work all shifts. This position will report to the General Manager.

Essential Duties:

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Work as a team to provide excellent customer service and meet corporate objectives

Job Qualifications and Competencies:

• Successful completion of training course
• Ability to meet company goals and customer expectations in a high-energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask

Preferred Qualifications:

• Previous airline experience
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Work Environment:

• Use of telephones, computers, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate: $18.40/Hourly

Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.

I n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline: November 17, 2026 Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.