Customer Service Agent, Cross Functional (Full-Time)

Monmouth University; United States; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Job summary

Piedmont Airlines in the United States is seeking a Customer Service Agent to join the Ground Handling Department. You'll assist passengers, operate the Jetway, and manage baggage and aircraft movement in variable weather.

Training is provided, with a minimum requirement of lifting 70 pounds and willingness to work outside in all conditions. Responsibilities include assisting passengers with boarding, wheelchairs, seat changes, and ensuring safety and efficiency.

Qualifications

• Successful completion of the training course.
• Ability to meet company goals and customer expectations in a high energy environment.
• Ability to organize, prioritize, and multitask.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors.
• Change customer flight itinerary and seat assignments as required.
• Operate the Jetway.
• Load and unload baggage and cargo.
• Operate motorized service vehicles and equipment.
• Guide and park aircraft.
• Perform cabin maintenance tasks.
• Work as a team to provide excellent customer service and meet corporate objectives.

Skills

Customer service

Multitasking

Organizational skills

Education

High school diploma or GED

Tools

Computer basics

Telephone systems

Job description

Customer Service Agent, Cross Functional (Full-Time)

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.

Assist passengers in boarding and disembarking flights

Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors

Change customer flight itinerary and seat assignments as required

Operate the Jetway

Load and unload baggage and cargo

Operate motorized service vehicles and equipment

Guide and park aircraft

Perform cabin maintenance tasks

Work together as a team to provide excellent customer service and meet corporate objectives

Job Qualifications and Competencies:

Successful completion of training course

Ability to meet company goals and customer expectations in a high energy environment

Ability to organize, prioritize, and multitask

Preferred Qualifications:

Previous employment as a front-line customer service provider

Basic knowledge of computer applications and programs

Use of computers, telephones, and other office equipment

Airport ramp environment, subject to varied weather conditions and elevated noise levels

All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

Handle objects up to 70 pounds regularly

Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

• Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.
• Medical and dental available.

Starting Rate:

$15.00/Hourly

Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.