Customer Service Agent (Call, Email & Chat)

HelpFlow; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a fully remote team at HelpFlow as a Customer Service Agent, where your mission will be to enhance sales conversion through excellent customer interactions across calls, emails, and chats. With a strong emphasis on providing a pleasant experience, you'll manage inquiries regarding order status, shipping, and other post-order queries while working in a flexible schedule tailored to U.S. business hours. This role allows you to work from anywhere with a stable internet connection, offering a starting pay between $4 to $5.50 per hour, with opportunities for career growth, paid training, and a supportive work environment.

Benefits

Paid Time Offs

Career Growth

Weekly Pay after 1st week of Training

HMO coverage up to $50/Month

Paid Training

Qualifications

• At least two years of Customer Service Experience.
• Exceptional telephone manners and communication skills required.
• Ability to multitask and manage time effectively.

Responsibilities

• Handle incoming calls, emails & chat to provide exemplary customer service.
• Convert inquiries into sales while protecting client information.
• Work collaboratively with the team to meet individual and group goals.

Skills

Customer service skills

Active listening skills

Verbal communication skills

Written communication skills

Time management skills

Critical thinking skills

Tools

CRM software - Shopify

Job description

Looking for a stable remote customer service job? We got you! Join us if you have the experience, skills, and #WFH setup. Read on to learn more.

Position:Customer Service Agent(Calls, Emails & Chats)

Working Hours:Shifting schedule,predominantly US Business hours

Hiring Company:We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

Position Summary:

As a Customer Service Agent, you will handle incoming calls, emails & chat. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc.

Responsibilities include but are not limited to the following:

1. Convert calls/emails or chats into sales by providing world-class customer service and a pleasant experience to every website visitor.
2. Protect company's, clients', and visitors' information.
3. Work with the team to accomplish your goals individually and as a team.
4. Update your knowledge through continuous learning. (Self-paced and group training)
5. Ensure you have the right equipment and a properplace to work productively.

Work Experience:
(* items are required)

1. *At least two years of Customer Service Experience for English-speaking businesses/clients/customers. Preferably in E-commerce or similar businesses.
2. * Exceptional telephone manners, customer service skills, active listening skills, verbal, and written communication skills.
3. * Proficiency with computers, especially with regards to CRM software - Shopify.
4. Ability to multitask and strong time management skills.
5. Robust eCommerce or Retail customer service background.
6. Genuine care for customers and clients.
7. A sales-oriented person is a plus.
8. Social media management experience is a plus.
9. At least six months ofwork-from-home experience is a plus.

Qualifications Required:(* items are required)

1. *Remote work ready:
1. Stable high-speed internet with backup. (Minimum of 10 Mbps)
2. Computer (laptop or desktop) with the ffrecommended specs.
1. Quad-core CPU at least2.5hgz or higher
2. RAM 16GB or higher.
3. 1GB GPU
4. At least110 GB SSD for your drive C
3. Dual monitor with at least 1920 x 1080 display resolutions
4. Noise-cancellation Headset with mic and webcam for meetings; Krisp or any noise-canceling software
5. Focused and quiet workspace.
2. *Aboveaverage written and verbal English communication and comprehensionskills.
3. Great chat, email,social media, and phone etiquette.
4. *Advance critical thinking skills

What we offer:

1. The starting salary rate ranges from $4-$5.50 per hour (depending on the support: taking calls, processing emails or chats).
2. Fully remote(you can workanywhere, literally as long as you have a stable internet connection and electricity)
3. Pandemic-proof job
4. Weekly Pay after 1st week of Training& No Salary Deductions
5. Paid Time Offs
6. HMO coverage up to $50/Month
7. Paid breaks
8. Paid training
9. Career Growth
10. Performance-based compensation review
11. Since you will be working from home, you get to save a lot of time and money
12. Company &teamevents - Virtual and Offline

What we don't offer:

1. All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.
   
2. Company PC -You must already have orbuy or upgrade your current one to meet our minimum requirements.

Terms of Employment:

1. If you're qualified for the Call, Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring.The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements.
2. Full-time -You'll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on thebusiness requirements.*Phone time can range from 20-30 hours per week.
3. This project-based job is coterminous with the client contract with Helpflow.
4. Agents with good track records at HelpFlow may be transferred to other accounts/projects.

Notes:

1. For the best application experience, we recommend using Google Chromeas your browser. This ensures optimal performance and minimizes any potential submission issues.
2. Select any of thelocations listed below. We're a fully remote company, so selecting any location from the list doesn't affect your application.
3. Be sure to monitor your email's "Spam / Junkfolder" to not miss any emails from us.
   
4. Please provide an activemobile phone # (any Network, must have viberbutnot a landline #)so we can contact you via text or call if needed.