Inbound Call Agent Entry Level Customer Service

Enterprise Call Center; Rexburg (ID); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading call center is seeking a Customer Service Agent to manage inbound calls for prominent brands from a flexible workspace. Candidates should have a high school diploma, strong communication skills, and the ability to meet performance standards. Prior customer service experience is a plus, and Spanish language skills are beneficial.

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the United States.
• U.S. resident (excluding certain states).

Responsibilities

• Answer inbound calls and assist customers with inquiries.
• Use tools to document and resolve customer needs.
• Follow communication protocols and handle cases professionally.

Skills

Communication

Active Listening

Basic Computer Knowledge

Typing Ability

Education

High school diploma or GED

Job description

Job Description

We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.

This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.

Responsibilities:

• Answer inbound calls and assist customers with questions, concerns, or product/service issues

• Use provided tools to document and resolve customer needs accurately

• Follow established protocols for communication and case handling

• Participate in required certification courses to qualify for client assignments

• Deliver service in a professional and brand-aligned manner

• Maintain performance targets in quality, communication, and efficiency

Qualifications:
Qualifications

• High school diploma or GED required

• Must be at least 18 years of age

• Authorized to work in the United States

• U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)

• Strong communication and active listening skills

• Basic computer knowledge and typing ability

• Ability to follow detailed instructions and meet performance standards

• Prior customer service or call center experience is a plus

• Spanish language skills are a bonus

Additional Information

• High school diploma or GED required

• Must be at least 18 years of age

• Authorized to work in the United States

• U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)

• Strong communication and active listening skills

• Basic computer knowledge and typing ability

• Ability to follow detailed instructions and meet performance standards

• Prior customer service or call center experience is a plus

• Spanish language skills are a bonus