Customer Service Agent

Advanced Air, LLC; United States; On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

PTO and Sick Time

Flight/Travel Benefits

401k with employer match

Job summary

Advanced Air, LLC is seeking a part-time Customer Service Agent to support operations at Del Norte County Airport in Crescent City, CA. This on-site role requires strong communication, a can-do attitude, and the ability to manage reservations, check-in, and passenger assistance in a fast-paced environment.

You will work 20–25 hours weekly with shifts covering mornings and evenings, and you must be able to lift up to 50 lbs while complying with TSA and FAA requirements.

Qualifications

• 2+ Years of Customer Service Experience.
• Experience with Microsoft Office products including Outlook, Word and Excel.
• Excellent communication and problem-solving skills.
• Ability to push/pull/lift 50 lbs. for extended periods of time.
• Must be authorized to work in the U.S.
• Must have valid Driver’s license and clean driving record.

Responsibilities

• Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner.
• Answer telephone to provide information, resolve problems or complaints, and assist as needed.
• Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service.
• May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets.
• Communicate to customers when a flight has been delayed or cancelled and work to reaccommodate them according to company policy.
• Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, assisting passengers as needed.
• Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers.
• Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquires both in-person and over the telephone.
• Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning; Transport passengers via shuttle or van as required.
• Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required.
• Maintain Advanced Air brand standards and consistency in the ground experience.
• Identify opportunities to improve customer experience and increase satisfaction.
• Maintain positive customer relations at all times by using good judgment and the ability to multi-task.
• Ensures FAA, TSA, Airlines & Airport regulations are followed at all times.
• Will be required to obtain and maintain a Secured Identification Display Area (SIDA) badge for certain airports.
• Additional duties as assigned by Supervisor.

Skills

Customer service

Communication

Problem-solving

Time management

Physical stamina

Education

High School Diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Description

Job Type
Part-time

Job Type: Part time

Location: Crescent City, CA

FLSA: Non - Exempt

Who we are:

Advanced Air, LLC is an innovative, service-oriented aviation company headquartered in Hawthorne, California. We were founded in 2005 by our President, Levi Stockton, as an FAA approved, Part 135, On-Demand Air Carrier focused on superlative aircraft management and on demand charter.

Today, Advanced Air has 17 aircraft, operated in both scheduled and on-demand service, and a diversified portfolio of flying services in turboprop aircraft, business jets and regional passenger jets. Serving more than 13 communities in the southwestern United States, Advanced Air has a deep commitment to operational excellence and metered, sustainable growth.

Our successful growth is driven by our adherence to our core values of: safety, security, teamwork and reliability. We are in this business for the long run and take a disciplined, thoughtful approach to growth opportunities.

About the Role and about You:

We are actively in search of a Customer Service Agent to support our operations at Del Norte County Airport! This position is 100% on-site, so being based in the Crescent City, CA area is a must. Customer Service Agents work in fast-paced environment, and should be comfortable working in any weather, including rain, snow and heat.

What you will do:

• - Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner;
• - Answer telephone to provide information, resolve problems or complaints, and assist as needed;
• - Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service;
• - May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets;
• - Communicate to customers when a flight has been delayed or cancelled and work to reaccommodate them according to company policy
• - Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, assisting passengers as needed.
• - Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers.
• - Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquires both in-person and over the telephone;
• - Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning; ? Transport passengers via shuttle or van as required;
• - Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required;
• - Maintain Advanced Air brand standards and consistency in the ground experience.
• - Identify opportunities to improve customer experience and increase satisfaction;
• - Maintain positive customer relations at all times by using good judgment and the ability to multi-task;
• - Ensures FAA, TSA, Airlines & Airport regulations are followed at all times.
• - Will be required to obtain and maintain a Secured Identification Display Area (SIDA) badge for certain airports.
• - Additional duties as assigned by Supervisor.

Why you should work with us:

• - Competitive salary
• - PTO and Sick Time
• - Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest
• - 401k plan with dollar-for-dollar employer match up to 4%

Requirements

What we are looking for:

• - Must be authorized to work in the U.S.
• - Must have valid Driver’s license and clean driving record
• - 2+ Years of Customer Service Experience.
• - Experience with Microsoft Office products including Outlook, Word and Excel
• - Excellent communication and problem-solving skills
• - Ability to push/pull/lift 50 lbs. for extended periods of time
• - Ability to work efficiently under time constraints
• - High School Diploma or equivalent.

Tentative Schedule:

PT 1 PT2

Sun 0545 - 0945 1345 - 1930

Mon 0545 - 0945 1530 - 1930

Tue OFF OFF

Wed OFF OFF

Thur 0545 - 0945 0930 - 1700

Fri 0545 - 0945 1530 - 1930

Sat 0545 - 0945 1530 - 1930

(20 hrs per week) (25 hrs per week)

Special Requirements:

• - May be required to push/ pull ground service equipment weighing approximately 5,000 lbs
• - May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports
• - Will be required to meet all local airport and TSA requirements
• - Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed
• - Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required

FYI:

We believe a diversity of perspectives and experiences is what makes a strong team. The stronger our team, the closer we are to our mission. So come join us! We are looking for people of all genders, races, ethnicities, orientations, abilities, and disabilities to come sit at our tables and fly our planes.

Lastly, in this role you may be exposed to fumes, dust, loud noises, outdoor weather conditions and extreme temperatures, and altitudes higher than sea level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary Description

$16.90 per hour

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.