Customer Service Agent

The Hut Group; New Jersey; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team in New Jersey. In this role, you will be the first point of contact for customers, ensuring their inquiries are handled with professionalism and care. This exciting opportunity allows you to engage with a variety of customers across multiple platforms, promoting a customer-centric approach. With a focus on problem-solving and adaptability, you will contribute to maintaining the company's reputation for exceptional service. If you're ready to take your career to the next level in a supportive and innovative environment, this role is perfect for you.

Benefits

10 Paid Holidays

401K matched up to 5%

Generous PTO

Short and long-term disability

Exclusive employee discounts on THG Brands

Qualifications

• 1+ years in a call center or customer service role required.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Build a strong customer service presence for all brands.
• Address customer inquiries and maintain service quality.

Skills

Communication

Customer-Centric Approach

Problem-Solving

Decision-Making

Adaptability

Excellent written and verbal skills

Job description

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Role - Customer Service Advisor

Location – New Jersey, 300 Cedar Ln Suite A, Edison, NJ 08817, United States (Office based)

Salary - $18 - $20 per hour

Shift Pattern - 9am – 5pm EST (Subject to change onto a shift rotation)

Job Responsibilities –

The role will be based in a newly established US office, where the chosen individual will be responsible for building a strong customer service presence to support all brands and client needs across the US territory.

You will be the first point of contact across our Customer Service platforms, supporting customers across our many Ingenuity brands! You will ensure that all customer inquiries, issues, and complaints are addressed promptly and professionally, maintaining the company’s reputation for excellent service. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you!

• Work towards achievable department targets while maintaining high-level quality at each point of contact.
• Engaging with customers daily in a polite, professional manner.
• Assisting customers with all queries regarding product advice and general customer service queries.
• Working across multiple platforms such as phone calls, live chat, social media, and emails.

What skills do you require to be successful?

• Communication: Clear and effective communication with both customers and team members, including active listening and conflict resolution.
• Excellent written and verbal skills: Must maintain a high level of quality throughout all customer interactions.
• Customer-Centric Approach: Empathy and focus on delivering exceptional service, ensuring customer satisfaction and loyalty in a professional manner.
• Problem-Solving: Ability to quickly analyze issues and find effective solutions, especially in challenging or high-pressure situations.
• Decision-Making: Confident and timely decision-making, particularly when handling customer issues.
• Adaptability: Flexibility in responding to changing customer needs, business priorities, or operational challenges.

Requirements -

• Must have at least 1+ years in a call Centre environment or Customer Service role.

What’s in it for you?

• 10 Paid Holidays
• Office Location: Edison, NJ
• 401K matched up to 5%
• Generous PTO (Paid Time Off)
• Short and long-term disability
• Exclusive employee discounts on THG Brands

#LI-Onsite

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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* First Name

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Resume/CV

* Do you have 1+ years in a call centre environment or Customer Service role?

* This is an office-based role, can you commute to our office in New Jersey?