Customer Service Agent

Disabled Veteran Solutions; Erie (Erie County); Remote; USD 30,000 - 40,000; Full time

Job summary

Join Disabled Veteran Solutions as an Inbound Customer Service Agent, where you'll be a vital part of supporting government contracts related to security and health services. This remote position requires effective communication skills, tech troubleshooting abilities, and a commitment to excellent customer service. Ideal candidates enjoy helping others and thrive in a dynamic work environment.

Qualifications

• Must pass a criminal background check.
• Reliable high-speed internet and private workspace required.
• Availability between 9am - 9pm EST, Monday-Friday.

Responsibilities

• Answer inbound calls and troubleshoot tech issues.
• Schedule appointments and document call details.
• Conduct follow-up calls to respond to inquiries.

Skills

Communication Skills

Tech Troubleshooting

Bilingual

Education

High School diploma or GED

Job description

Join the DVS Team as an Inbound Customer Service Superstar!

Are you ready to make a difference while having a blast at work? Disabled Veteran Solutions (DVS) is on the hunt for enthusiastic Inbound Customer Service Agents to support our awesome government-based contracts in security, health and human services, and background checks.

At DVS, we're all about top-notch communication and stellar customer service. As part of our team, you'll be the hero who resolves customer inquiries and makes their day brighter!

What You'll Do:

• Answer Inbound Calls: Be the friendly voice that greets our customers.
• Tech Troubleshooting: Help callers navigate their equipment and open support tickets when needed.
• Appointment Scheduling: Assist callers in booking appointments at selected locations.
• Documentation: Keep detailed records of all calls, questions, and complaints.
• Follow-Up Calls: Reach out to customers to respond to inquiries and follow up on previous contacts.
• Friendly Responses: Handle all inquiries with professionalism, friendliness, and speed.

What You Need:

• Remote Work Ready: Reliable high-speed internet, troubleshooting skills, and a private workspace.
• Tech Gear: A compatible computer (no Macs or Chromebooks), monitors, and a USB-wired headset.
• Education: High School diploma or GED required; additional education is a plus.
• Background Check: Must pass a criminal background check.
• Communication Skills: Clear, concise, and able to build rapport with callers.
• Availability: Must be available between 9am - 9pm EST, Monday-Friday.
• Bilingual: English and Spanish speakers are a big plus!

Why DVS?

At DVS, we honor Veterans and Military Families by offering meaningful and respect-filled employment. You'll be recognized and rewarded for your performance in an environment that challenges you and provides clear direction for success. Plus, we offer development opportunities for other roles you might be interested in.

About Disabled Veteran Solutions

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing. As a Service-Disabled Veteran Owned Small Business, we're committed to excellence, adaptability, and exceeding client expectations.

A pre-employment drug screening and criminal background check are required prior to employment.