Customer Service Agent

LAZ Parking; Denver (CO); On-site; USD 25,855 - 36,824; Part time

Benefits offered by this job

Paid training

Free company uniform

Health Coaching

Employee Assistance Program (EAP)

401(k)

Paid time off

Job summary

LAZ Parking is seeking a Virtual Customer Service Agent to provide exceptional customer satisfaction and support. The candidate will handle correspondence and develop rapport with customers, promoting a friendly and responsive customer service environment.

A high school diploma or GED is essential, along with strong customer service skills. The role offers an impressive array of benefits including 401(k), paid training, and health coaching, aimed at creating a supportive team atmosphere.

Qualifications

• Customer service experience is required.
• Parking industry experience is preferred but not required.

Responsibilities

• Respond to correspondence and problem resolution promptly.
• Promote good customer relations and provide premier customer satisfaction.
• Complete other related duties as assigned.

Skills

Charismatic and energetic

Good under pressure

Excellent team building skills

Education

High school diploma or GED

Job description

Virtual Customer Service Agent

Compensation

$22.75/hour

Availability

Morning Shifts

You are

• Charismatic, full of energy, and happy to help in any way you can.
• Responsible is your middle name. You never disappoint because it's not in your nature.
• Good under pressure. You do not fold and get overwhelmed easily.
• Able to work with or without supervision.
• Able to communicate professionally and effectively.
• Able to speak, read, and comprehend the English language.
• Open to feedback, differing opinions, and other points of view.
• Timely and demonstrates a sense of urgency.
• Excellent team building and interpersonal skills.
• A team player who can help motivate your team.

What will I do

• Respond to correspondence and problem resolution promptly, display a caring attitude, and develop rapport with the customer base.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor and can‑do attitude.
• Complete other related duties as assigned.

Requirements

• Customer service experience is required.

Education

• High school diploma or GED required.

Experience

• Parking industry experience is preferred but not required.

Physical Demands

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, and squat frequently throughout a shift.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

Benefits

• Team Atmosphere
• Pay Activ - On-demand access to earned wages; get up to 50% of your earned wages immediately!
• Paid training: No experience? We have you covered!
• Free company uniform
• Health Coaching & Resources: One-on-one health coaching is available to all employees whether you enroll in LAZ Benefits.
• Employee Assistance Program (EAP): you and eligible household members have 24/7 access to confidential counseling.
• 401(k)
• Paid time off
• Short Term & Long-Term Disability
• *After six months of employment, working at least 25 hours, on average, per week - part-time employees are eligible for full-time benefits.

FLSA Status

Non-Exempt; non-tipped

Equal Employment Opportunity

LAZ Parking is an equal‑opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.

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