Customer Service Agent

Empire Auto Parts; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Savings Account

Life Insurance

Disability Insurance

401K Retirement Plan

Paid Training

Paid Time Off

Paid Holidays

Weekly Pay

Casual Dress Code

Free Parking

Employee Recognition

Job summary

Empire Auto Parts is seeking a Customer Service Agent to handle inbound service calls and online orders. You will answer inquiries on availability and pricing, process orders and returns, and provide timely product information to customers.

You will also place outbound calls to update customers, verify details, and ensure satisfaction while adhering to company policies and balancing business needs. High school diploma preferred; 18+ required; Monday–Friday schedule.

Qualifications

• Excellent communication and customer service skills.
• Experience in handling customer inquiries and orders is a plus.
• Must be able to work Monday–Friday, 9:00 am–6:00 pm.
• At least 18 years old and able to pass background checks.

Responsibilities

• Answer inquiries via phone on product availability and pricing.
• Process orders and returns using company systems; confirm online orders as needed.
• Place outbound calls to update customers on order status and verify information.
• Provide product information and resolve customer issues promptly.

Skills

Great attitude

Exceptional communication

Issue resolution

Rapport building

Patience

Enthusiasm

18+ age requirement

Education

High school diploma or equivalent

Job description

We are looking for a Customer Service Agent to answer incoming service calls and online orders.

Responsibilities:

• Answers inquiries via telephone regarding product availability and pricing
• Processes order requests using company systems; reviews and confirms online orders as needed and process returns and exchange requests
• Places outbound calls to customers to update order status, verify account information and update business and contact information as needed
• Answers product information requests and resolve product support problems as these arise
• Handles customer issues and concerns proactively and promptly, advocating for the customer while adhering to the policies and balancing the needs of the company
• Listens for customer needs and overcome obstacles or hurdles to securing (more) business from the customer
• As appropriate, highlight Empire’s advantages versus competitors, such as high part availability, easy ordering (online/phone/fax), frequent deliveries, and streamlined returns
• Fully document all interactions with the customer

Qualifications/Skills:

• Great attitude and personality
• Exceptional communication skills, including carefully listening to, understanding, and following up on customer requests
• Ability to handle customer issues with precision, professionalism, and courtesy
• Ability to build rapport and credibility with customer
• Enthusiasm, patience, and a positive attitude
• High school diploma or equivalent is a plus
• Be at least 18 years old
• Call center experience is a plus
• Must be able to work Monday - Friday/9:00 am - 6:00 pm

What We Offer:

• Health Savings Account (HSA) with Employer Contribution
• Optional LifeInsurance, Long & Short-TermDisability, Critical Illness, Accident and Hospital Insurance
• 401K Retirement Pla
• Paid Training
• Paid Time Off
• Paid Sick Days
• Paid Holidays, Including 1 Floating Holiday (Your Birthday)
• Weekly Pay
• Casual Dress Code
• Fun Anniversary Party
• Free Company Apparel
• Free Parking
• Employee Recognition
• Free Company Apparel

Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.