Customer Service Agent

Moodreact; Charlotte (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Moodreact seeks a friendly Customer Service Agent to assist customers and provide professional support across the customer experience.

You will respond to routine questions, identify needs, and help with follow-ups, ensuring clear communication and high satisfaction. This on-site role offers training, growth opportunities, and a collaborative team environment.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or office experience is a plus but not required.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Identify customer needs and recommend appropriate solutions.
• Address routine customer questions and concerns.
• Assist with customer follow-ups and service requests.
• Communicate product and service information clearly and accurately.
• Support customer satisfaction and relationship-building initiatives.
• Maintain accurate records of customer interactions and follow-ups.
• Communicate customer feedback and questions to appropriate team members.
• Assist with promotional and customer engagement activities.
• Help create a welcoming and positive customer experience.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Skills

Communication

Customer-focused

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Job description

About Us

Moodreactis a full-service maintenance company supporting homes and businesseswith expert electricians, appliance repair technicians, plumbers, andskilled general labor teams.We handle the tough jobs, the technicalwork, and the details others overlook—always with professionalism,safety, and efficiency in mind.

Job Summary

We are seeking a friendly and motivated Customer Service Agent to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for someone who enjoys helping people, communicating clearly, solving routine problems, and developing valuable customer service skills.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Identify customer needs and recommend appropriate solutions.
• Address routine customer questions and concerns.
• Assist with customer follow-ups and service requests.
• Communicate product and service information clearly and accurately.
• Support customer satisfaction and relationship-building initiatives.
• Maintain accurate records of customer interactions and follow-ups.
• Communicate customer feedback and questions to appropriate team members.
• Assist with promotional and customer engagement activities.
• Help create a welcoming and positive customer experience.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or office experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching