Customer Service Advocate - Full-Time with Growth & Training

Merixcen; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Full-time employment

Growth opportunities

Supportive team environment

Mentorship

Job summary

Merixcen is hiring a Customer Service Representative in Houston to assist customers, answer questions, and resolve service-related concerns in a professional and timely manner. You will work as part of a supportive team, handling inquiries and maintaining records with accuracy.

The role emphasizes friendly, reliable service, effective communication, and adherence to company guidelines, with paid training and opportunities for growth within the customer service track.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent listening and problem-solving abilities.
• Professional and dependable attitude.
• Comfortable learning new computer-based systems.
• Ability to work effectively in a team environment.

Responsibilities

• Assist customers with questions and general service inquiries.
• Handle customer interactions professionally and courteously.
• Listen carefully to customer concerns and identify appropriate solutions.
• Provide accurate information based on established company guidelines.
• Maintain accurate records of customer interactions.
• Follow established customer service procedures and quality standards.
• Maintain a positive and professional attitude throughout each interaction.
• Meet established customer service and performance expectations.

Skills

Verbal communication

Written communication

Listening

Problem solving

Teamwork

Professional attitude

Computer systems

Education

High school diploma

Tools

CRM software

Job description

Merixcen is hiring a Customer Service Representative in Houston to assist customers, answer questions, and resolve service-related concerns in a professional and timely manner. You will work as part of a supportive team, handling inquiries and maintaining records with accuracy.

The role emphasizes friendly, reliable service, effective communication, and adherence to company guidelines, with paid training and opportunities for growth within the customer service track.