Customer Service Advocate

BMW Group; United States; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with Company match

Employee vehicle program

Bonus eligibility

Paid Parental Leave

Generous PTO and company holidays

Voluntary Benefits

Job summary

BMW Group in Columbus, OH is seeking a Customer Service Advocate to interact with BMW Financial Services customers through inbound and outbound calls, delivering a premium service during all stages of their contract.

You will address questions, verify identity, and guide customers on payments, address changes, EasyPay/eInvoice, and self-service options. The role transitions from onsite training to a hybrid schedule, with a strong focus on compliance and customer satisfaction.

Qualifications

• High school diploma or GED required.
• 6–12 months customer service or financial services experience required.
• Bachelor's degree preferred.
• 6–12 months collections experience
• 6–12 months automotive industry experience a plus.

Responsibilities

• Handle inbound and outbound calls from BMW Financial Services customers.
• Authenticate and verify customer identity and provide compliant, accurate support.
• Assist with payments, address changes, EasyPay and eInvoicing, and other contract lifecycle questions.
• Collaborate cross-functionally with Collections and Lease Loyalty for account maintenance.
• Promote self-service options and products to reduce costs or generate revenue.

Skills

Customer service

Financial services

Communication

Multitasking

Education

High school diploma or GED

Bachelor's degree (preferred)

Tools

CRM software

Job description

Job Title: Customer Service Advocate

Posting Start Date: 8/19/26

Job Location (Long):

Columbus, Ohio United States

Job Description

REAL ADDED VALUE: A CONTENTED CUSTOMER. WE ALWAYS GO THE EXTRA SMILE.

USE NUMBERS. CREATE JOY. BMW FINANCIAL SERVICES.

It takes a team with exceptional interpersonal skills and a "can-do" attitude to deliver great customer service. People who are always prepared to go the extra smile to find solutions that satisfy the needs of our customers and our business. People who want to place themselves optimally to develop their capabilities. So, if you enjoy a culture of open exchange and mutual trust, and you'd like to take on a fast-paced role within a highly motivated team, join us in driving the future of personalized financial services.

As a Customer Service Advocate, you will be responsible for interacting with BMW, MINI, Motorrad, and Rolls-Royce customers through inbound and outbound calls while providing a premium customer experience during all stages of their Financial Services contract.

What Awaits You.

• You will receive inbound customer calls from consumers during the different stages of their financial services contract.
• You will address customer questions, concerns, and issues related to their inquiry after authenticating and verifying the identity of the customer while being compliant, accurate and efficient in support of Average Handle Time and goals established.
• Interactions with customers could include making a payment, updating contact information, web site assistance, promoting EasyPay and eInvoicing, and addressing questions and concerns related to all facets of the contract lifecycle.
• To assist customers with various account maintenance tasks, you will engage cross-functionally with departments such as Collections and Lease Loyalty.
• Actively promote the use of products and services that will help reduce costs or generate revenue i.e. eInvoice, EasyPay, web site utilization and any other related self-service initiatives.

To be successful in this role, you will be trained on and expected to:

• Multitask and learn several computer programs, using multiple computer screens.
• Comply with all applicable State and Federal regulatory requirements, as well as BMW Policies and Procedures.
• Fully document the customer contact using the system tools available to maintain a complete customer contact history.
• Have a thorough understanding of how contracts work, including:
• Transaction history
• Contract types
• Interest accruals
• Lease/Loan Maturity
• Credit Reporting
• Title & Registration

Your shifts will vary between the hours of 9AM -- 9PM on Monday -- Thursday and 9AM -- 6PM on Friday. Some evenings throughout the week will be required.

To support your success in this role, training will be conducted onsite for the first six weeks of employment. The training schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m.

The pay for this role is: $41,600.00 with opportunities to earn additional incentives.

The pay for this role is based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

Specifics:

Position requires onsite work during the 6 week training period and will transition to hybrid work. The office location is based in Columbus, OH.

Relocation assistance is not available.

This is a hybrid role that requires regular attendance in the office.

What You Should Bring.

• High school diploma or GED
• 6-12 months customer service or financial services industry experience
• Preferences:
• Bachelor's degree
• 6-12 months early stage (0-29 days past due) collections experience
• 6-12 months automotive industry experience

What You Can Look Forword To.

• Medical, Dental, and Vision insurance
• 401(k) with Company match and Retirement Income Account
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave
• Generous PTO and Company paid holidays
• Voluntary Benefits to fit your needs

The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

As part of the hiring process, you may be required to successfully pass a background check. A satisfactory completion of a background investigation including verification of education, prior employment, criminal history, credit check history, and pre-employment drug screen to the extent permissible under applicable state law, is a condition of your offer of employment and your continued employment. The results of your background investigation are satisfactory and acceptable in the sole judgement and discretion of BMW Shared Services, LLC.

Even more so than the generous compensation and benefits, the culture and values of BMW of Financial Services makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

BMW complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role.

Applicants must be currently authorized to work in the United States on a full time basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for BMW support or sponsorship for any immigration related employment authorization (e.g., H 1B, O 1, E 3, H 1B1, TN, F 1 OPT, F 1 STEM OPT, F 1 CPT, etc.) now or in the future.

If you will require BMW to provide immigration support or sponsorship now or in the future, you should not apply for this position.

BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.