Customer Service Advisor - Business Energy (Remote, UK)

Octopus Energy Group; United States; Remote; USD 31,000 - 38,000; Full time

Benefits offered by this job

EV salary sacrifice - drive electric &

Cycle-to-work scheme

Share options - own a little piece of

Fully stocked kitchens - snacks = fuel

Weekly Family Dinner catch-ups

Job summary

Octopus Energy Group is hiring for a remote customer service role focused on business customers. You’ll help customers understand bills, meters, and tariffs, and resolve issues without scripts.

The role is remote in the UK with a starting salary of £26,300 and opportunities to up-skill from year one. EV salary sacrifice, cycle-to-work, share options, fully stocked kitchens, and weekly family dinners are among the perks.

Qualifications

• Customer service mindset and empathy for customers
• Ability to adapt quickly and learn new processes
• Team player with a collaborative attitude
• Comfort with remote, non-scripted conversations

Responsibilities

• Make energy easy for business customers by explaining bills, meters, and tariffs clearly
• Resolve billing, meter, or tariff issues with fast, effective fixes
• Handle customer queries end-to-end from start to finish, including complaints
• Think on your feet with genuine, unscripted conversations and real problem-solving
• Care for customers with warmth and going the extra mile
• Help customers explore greener energy choices and make a real impact

Job description

Want a soul-sucking call centre job?

Yeah, neither do we.

We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact.

Your team?

It’s not always easy - but it’s worth it.

What you’ll do

• Making energy easy. Cutting through the jargon and helping business customers understand their bills, meters, and tariffs without the headache.
• Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
• End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
• Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
• Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

The types of people we would love to hear from are those that are…

• Live for great customer service. You get a kick out of helping people and making their day that little bit better.
• Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches.
• Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.
• Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future.
• Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen
• Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions.
• Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.

What’s in it for you?

EV salary sacrifice - drive electric & save

Cycle-to-work scheme

Share options - own a little piece of the pie

Fully stocked kitchens - snacks = fuel = happiness

Weekly ‘Family Dinner’ catch-ups

A bit about the role:

Location - Remote, UK

Our need - Immediate starters

Salary - starting from £26,300, with opportunities to up-skill from year one

Hours - Must be available to work full time, Monday to Friday, 9am - 5.30pm.

Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect:

• First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview.

• Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They’ll give an overview of what you need to know to succeed in the next stage, the Discovery Day.

• Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It’s designed to give you a taste of the company culture and the type of work involved.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic!