Customer Service Advisor – Automotive

Sun Valley Auto Repair LLC; Sugarcreek Township (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Retirement Plan with company match

Paid Holidays

Paid Time Off

Uniforms provided

ASE testing paid

Team lunches

Employee discounts on services and I&V

Job summary

Sun Valley Auto Repair LLC in Sugarcreek Township is hiring a Customer Service Advisor. We value a friendly, dependable, and organized person who can greet customers, answer calls, schedule appointments, and help customers understand service options.

Automotive experience is a plus but not required; we provide training. You will be a main connection between customers and technicians, ensuring a welcoming, informed visit and a long-term commitment to great service.

Qualifications

• Candidate-friendly, customer-focused attitude with clear communication.
• Willingness to learn automotive terms and services.
• Organized and able to manage multiple tasks calmly.

Responsibilities

• Greet customers warmly and create a welcoming first impression.
• Answer phones with a helpful, friendly tone and collect needed info.
• Schedule appointments and plan vehicle service with customers.
• Track check-ins, update customers during service, and coordinate with technicians.
• Explain maintenance recommendations clearly and avoid pressure.
• Maintain organized appointments, customer data, and workflow.

Skills

Customer service

Phone presence

Organized

Communication

Teamwork

Learning mindset

Tools

CRM software

Job description

Why You'll Like Working Here:

• No weekends — enjoy your family time.
• Consistent Monday–Friday schedule.
• Stable, family-owned business with a strong local reputation.
• Team-focused environment where your contribution matters.
• Performance-based bonus opportunities.
• Training and support provided.
• Opportunity to build a long-term career with a growing local business.

Are You a People Person Who Also Likes Vehicles?

At Sun Valley Auto Repair, we're looking for a Customer Service Advisor who can help us deliver the kind of experience that keeps customers coming back.

Automotive experience isn't required. We're looking for a great customer service person first — someone friendly, dependable, organized, and genuinely interested in helping people. If you have an interest in vehicles, we'll teach you the rest.

We're looking for someone who brings a friendly face, friendly voice, positive attitude, and willingness to help every day.

You’ll be one of the main connections between our customers and technicians, helping customers feel welcomed, informed, and confident throughout their visit.

About Us:

Sun Valley Auto Repair is a family-owned, well-established automotive repair shop proudly serving Sugarcreek and the surrounding communities since 2012.

Our mission is simple:

Driving Trust. Setting Standards. Your Road, Our Promise.

We believe taking care of vehicles starts with taking care of people. Clear communication, honesty, transparency, and genuine customer service are a big part of what sets our shop apart.

And that experience starts with our team.

What You'll Do:

You’ll be one of the first people our customers interact with, whether they’re walking through our door or calling the shop.

Your responsibilities will include:

• Greet customers and make them feel welcome.
• Answer phones with a friendly, helpful attitude.
• Schedule appointments and help customers plan their vehicle service.
• Check customers and vehicles in for appointments.
• Listen carefully to customer concerns and gather the information our technicians need.
• Keep customers updated while their vehicle is in the shop.
• Explain maintenance and repair recommendations in a clear, easy-to-understand way.
• Help customers make informed decisions about their vehicles without pressure.
• Coordinate communication between customers and technicians.
• Keep appointments, customer information, and daily workflow organized.
• Follow up with customers when needed.Help create an exceptional customer experience from the first phone call through vehicle pickup.

What We're Looking For:

Customer service comes first in this position.

We're looking for someone who:

• Genuinely enjoys working with and helping people.
• Is friendly, approachable, and comfortable starting conversations.
• Has a warm, professional phone presence.
• Is a good listener and asks thoughtful questions.
• Communicates clearly and professionally.
• Is organized and able to manage several things at once.
• Can remain calm and helpful when the day gets busy.
• Is dependable, punctual, and takes pride in their work.
• Has a positive, team-first attitude.
• Is comfortable learning new computer systems and processes.
• Has an interest in vehicles and is willing to learn automotive services and terminology.

Automotive experience is a plus, but it isn't our top priority.

If you know a little about vehicles and enjoy learning more, that's a great start. We'll provide training to help you become comfortable with the automotive side of the position.

Previous experience in customer service, hospitality, banking, retail, office administration, sales, automotive service, or another people-focused position could translate well into this role.

Growth & Opportunity:

We're looking for someone interested in becoming a long-term part of our team.

We provide:

• On-the-job training and support.
• Ongoing professional development.
• Automotive training to help you confidently discuss vehicle maintenance and repairs.
• Performance-based bonus opportunities after 90 days.
• Opportunities to take on additional responsibility and grow with the company.

Benefits:

Available after 90 days unless otherwise noted:

• Health Insurance.
• Dental & Vision Insurance.
• Retirement Plan with up to a 2% company match.
• Paid Holidays.
• Paid Time Off.
  • 1 week after 1 year.
  • 2 weeks after 5 years.
• Employee discounts on services and parts.
• Uniforms provided.
• ASE testing paid for by the company.
• Team lunches.
• Supportive, team-focused work environment.

Schedule:

• Monday–Friday.
• No weekends.
• Consistent daytime schedule.
• Strong emphasis on reliability and punctuality.

Our Work Environment:

We take pride in maintaining a professional, respectful, and team-oriented workplace.

We value:

• Great customer service.
• Clear communication.
• Accountability.
• Reliability.
• Teamwork.
• Continuous improvement.
• A willingness to help.

Everyone on our team plays a role in delivering a high-quality experience to our customers. In this position, you'll often be the person customers turn to when they have a question, need help, or simply want to understand what's happening with their vehicle.

Additional Information:

• 90-day introductory period.
• Bonus eligibility begins after the introductory period.
• Employment is at-will.
• Confidentiality and professionalism are required when handling customer and business information.