Customer Service Advisor

Valvoline Instant Oil Change; Springfield (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Valvoline Instant Oil Change seeks a Customer Service Advisor to ensure excellent service and customer loyalty. This role involves direct interaction with customers, utilizing product knowledge to advise on oil changes and additional services. With competitive pay and comprehensive training, this position supports career growth in a welcoming environment.

Benefits

Competitive weekly pay

Paid on-the-job training

Flexible work schedule

Paid time off (PTO)

Medical and prescription drug coverage

Dental and vision plans

401(k) retirement savings plan with 100% match

50% discount on services

Qualifications

• Comfortable suggesting additional services based on inspection.
• Eagerness to learn and grow.
• English fluency is required.

Responsibilities

• Create lasting impressions and build loyal customers.
• Suggest oil change options and additional services.
• Provide customer support and communicate effectively.

Skills

Interpersonal skills

Communication skills

Customer service

Job description

What You’ll Do:

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting

impressions and build loyal customers by using product knowledge and services to present oil change options and

additional services. No matter your experience, our training program will prepare you to communicate successfully

with our guests and provide you with the skills and confidence to be exceptional under the hood. We will help you

become an expert on our products, services, and company knowledge.

At VIOC, "It all starts with our people." Creating a diverse and welcoming workplace with team members from varied

backgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons with

disabilities are strongly encouraged to apply.

The perks and benefits we’ll provide you*:

• Competitive weekly pay - $17.75 per hour
• Paid on-the-job training - No previous automotive experience is required
• Flexible work schedule: No late evenings or holidays
• Paid time off (PTO), and holiday pay
• Company provided uniforms and tools
• Tuition and certification assistance and access to a FREE online university
• Medical and prescription drug coverage - with Health Savings Account contributions
• Dental, vision, and 401(k) retirement savings plans - 100% match up to 5%
• We promote from within - a commitment we are passionate about
• Back-up Child and Elder Care
• 50% discount on Valvoline Instant Oil Change (VIOC) automotive services

*Terms and conditions apply, and benefits may differ depending on location.

What you’ll need to succeed:

• Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations
• Effective interpersonal and oral communication skills
• Interacting with people face-to-face
• Eagerness to learn and grow
• Occasionally lift up to 50 pounds
• Willing to be top-side technician cross-trained
• Have full mobility and can work with your hands above your head
• Can stand for extended periods of time and climb stairs
• Comfortable working in a non-climate-controlled environment
• English fluency in reading, writing, and speaking

How you’ll advance in your career:

At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here to learn more and

to hear from some of our ‘Vamily’ members. With an award-winning training program, commitment to safety, and fair

and honest values, we’re here to help you reach every milestone.

*Terms and conditions apply, and benefits may differ depending on location

Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email [e-mail] to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.