Customer Service Advisor

Mister Car Wash; Grand Rapids (MI); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Same-day pay

PTO from day one

Medical insurance

Dental insurance

Vision insurance

401(k) match

Tuition reimbursement

Job summary

Mister Car Wash in Grand Rapids, MI is hiring a Guest Service Specialist to greet customers, drive sales of memberships and services, and deliver friendly, efficient service outdoors.

You will engage with guests, answer questions, process transactions, and help maintain clean, inviting locations while thriving in a fast-paced environment. We offer same-day pay, strong benefits from day one, and training to grow with a national brand.

Qualifications

• Customer service mindset and ability to engage with guests.
• Sales skills to promote memberships and services.
• Strong communication with customers and teammates.
• Teamwork to collaborate on daily tasks.
• Comfort with hospitality-style interactions in outdoor settings.

Responsibilities

• Greet customers with a wave and a smile.
• Enthusiastically sell memberships and Unlimited Wash Club.
• Thank customers for choosing Mister Car Wash.
• Anticipate and solve customer needs.
• Keep sites clean, inviting, and well-maintained.
• Collaborate with team members to achieve goals.

Skills

Customer service

Sales

Communication

Teamwork

Hospitality

Job description

Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering exceptional customer service.

Our team is the heart and face of our brand, delivering the care, connection, and exceptional customer support that defines every customer experience.

As we accelerate our growth across the country, we’re looking for a Guest Service Specialist (GSS) who is ready to stand out and be part of something special.

Why Join Mister?

• Be part of an extraordinary team. Work where the energy is high and people are the heart of the business. Everything we do is guided by our core values: We Care, We Work Hard, and We Have Fun.
• Supercharge your career growth. We’re scaling nationally and investing in leadership at every level. Our industry-leading training programs will immerse you in our culture, brand standards, and operational playbook.
• Make any day a payday. With same-day pay, you have access to your money as you earn it.
• Enjoy amazing benefits. Mister team members enjoy PTO from day one and great benefits, including affordable medical, dental and vision, 401(k) match, tuition reimbursement, and more!

Your Day, the Mister Way

• Greet every customer with a wave and a smile.
• Enthusiastically sell our products and Unlimited Wash Club membership program.
• Genuinely thank each customer for choosing Mister.
• Anticipate and solve customer needs.
• Ensure each customer leaves with a clean, dry, and shiny car.
• Enjoy variety, hands-on work, and rewarding days.
• Keep our sites clean, inviting, and well-maintained.
• Collaborate with team members to complete tasks and achieve goals.

You’d Make a Great GSS If You…

• Enjoy making meaningful connections with customers and are excited to learn and grow in customer service, retail, or hospitality-type roles.
• Sell with passion and energy.
• Love working with others to get things done.
• Thrive in a fast-paced, outdoor work environment.
• Are open to feedback and learning new things.
• Are consistent, reliable, and available to work varied shifts, including weekends and holidays.
• Have the energy to stay on your feet and the strength to lift what’s needed.

Want to learn more about the role? Check out our Day in the Life video for an inside look at what it's like to work with us.

Simply copy and paste the link provided into your web browser: https://www.youtube.com/watch?v=Yv0kCFkGEiI

Mister Car Wash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We participate in the E-verify system nationwide.