Customer Service Advisor

bet365; Denver (CO); On-site; Full time

Job summary

An established industry leader in online gambling is seeking dedicated customer service champions to join their dynamic team. This full-time position offers a flexible schedule aligned with the North American sports calendar, ensuring a balanced work-life experience. With a robust 10-week training program, employees are equipped with the necessary tools for success and growth within the company. Enjoy comprehensive benefits, including company-paid healthcare, an annual bonus, and generous paid time off. If you're passionate about delivering outstanding service and eager to grow in a thriving industry, this is the perfect opportunity for you.

Benefits

Company-paid healthcare

Annual bonus

401(k) with company match

33 paid days off

Company-sponsored parking

Qualifications

• Strong communication skills for effective customer interaction.
• Tech-savvy with ability to resolve inquiries using various tools.

Responsibilities

• Ensure every customer interaction is positive and memorable.
• Engage with customers via chat, phone, and email.

Skills

Tech-savvy

Exceptional communication skills

Active listening

Customer-centric approach

Attention to detail

Multitasking

Creative problem-solving

Team collaboration

Job description

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Looking for a stable career in a rapidly growing industry? We are seeking dedicated customer service champions excited to be part of one of the world's leading online gambling companies as a member of our next training program scheduled to start on May 27th.

This is not just a job; it is a career opportunity with an established industry leader where your contributions matter. Our leading 10-week training program provides you with the tools to succeed, and our promote-from-within culture fosters long-term growth and stability for our employees.

This full-time position follows a flexible pattern designed around the North American sports calendar (evenings, weekends, and holidays) with a rotation to ensure an even schedule.

The pay rate for this position is $23.94. Additional benefits include Company-paid healthcare for employees, annual bonus, 401(k) with Company match, and 33 paid days off.

Preferred Skills, Qualifications, and Experience

• Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries.
• Exceptional communication skills, both written and verbal.
• Active listener, with the ability to understand customer needs and provide tailored support.
• Customer-centric with a passion for delivering outstanding service.
• Eagerness to expand personal knowledge and skills.
• Meticulous attention to detail to ensure accuracy.
• Ability to multitask efficiently in a fast-paced environment.
• Creative problem-solving capabilities to resolve challenges independently.
• Strong individual and team collaboration skills.
• Company-sponsored parking available to all employees.
• Maintain compliance with individual licensing requirements according to regulations.

Main Responsibilities

• Ensuring every customer interaction is positive and memorable.
• Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
• Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication.
• Resolving customer requests and complaints promptly and courteously.
• Assisting in support of various internal efforts that improve how customers perceive our platform and services.
• Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.
• Promoting and advocating for responsible gambling practices among customers.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - http://www.bet365careers.com/privacypolicy.pdf

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Analyst, and Other

• Industries

  Gambling Facilities and Casinos, Technology, Information and Media, and Entertainment Providers

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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