Customer Service Administrator

MedDeviceJobs; San Antonio (TX); On-site; USD 41,000 - 70,000; Full time

Job summary

Smart Infrastructure seeks a Customer Service Administrator to support the Solar Service Operations team, acting as the liaison between customers, field service teams, manufacturers and internal partners to ensure exceptional service delivery.

The role coordinates inquiries, manages quotes and orders, schedules service activities, tracks shipments and warranty claims, and maintains accurate records to support efficient operations and a positive customer experience.

Qualifications

• 4+ years of customer service or administrative coordination experience.
• Experience working directly with customers in a service environment.
• Experience processing customer documentation, PO's, quotes, or service records.

Responsibilities

• Serve as primary point of contact for inquiries and service requests.
• Coordinate communication among customers, field technicians, and internal stakeholders.
• Process quotes, purchase orders, service documentation, and customer records.
• Schedule service activities, meetings, training sessions, and events.
• Track shipments, spare-parts orders, and warranty claims.
• Maintain accurate records in company systems and databases.
• Support daily administrative and operational activities for the Solar Service Operations team.
• Escalate customer concerns and assist with issue resolution while maintaining professionalism.
• Collaborate across functions to support service execution and continuous improvement.

Skills

Customer service

Communication

Organization

Multitasking

Education

Business Administration degree

Tools

Salesforce

Microsoft Office

Job description

Job Family: Electrification & Automation

Req ID: 523558

About the Role

We are seeking a highly organized and customer-focused Customer Service Administrator to support our growing Solar Service Operations team. This role serves as a key liaison between customers, field service teams, manufacturers, and internal business partners to help ensure exceptional service delivery and efficient day-to-day operations.

The Customer Service Administrator will coordinate customer inquiries, service requests, logistics activities, warranty claims, and administrative functions while partnering with Supply Chain, Engineering, Manufacturing, Order Management, Sales Support, and Client Management. This opportunity is well suited for a professional who thrives in a fast-paced environment, enjoys problem-solving, and is committed to a positive customer experience.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries, service requests, and support needs.
• Coordinate communication among customers, field technicians, manufacturers, and internal stakeholders.
• Process quotes, purchase orders, service documentation, and customer records.
• Schedule service activities, meetings, training sessions, and operational events.
• Track shipments, spare-parts orders, and warranty claims to support timely resolution.
• Maintain accurate records in company systems and databases.
• Support daily administrative and operational activities for the Solar Service Operations team.
• Escalate customer concerns and assist with issue resolution while maintaining a professional customer experience.
• Collaborate across functions to support service execution and continuous process improvement.

Basic Qualifications

• High School Diploma or GED.
• 4+ years of customer service, administrative support, customer support, or operational coordination experience.
• Experience working directly with customers in a service-oriented environment.
• Experience processing customer documentation, purchase orders, quotes, or service-related records.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to organize, prioritize, and manage multiple tasks simultaneously.
• Ability to communicate effectively with customers, vendors, and internal stakeholders.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business Administration or a related discipline.
• Experience using CRM or customer service platforms such as Salesforce.
• Experience supporting field service, warranty administration, logistics, or service operations.
• Demonstrated ability to resolve customer issues and manage escalations effectively.
• Strong attention to detail when managing customer records, documentation, and operational data.
• Experience collaborating across multiple business functions, including Supply Chain, Engineering, Manufacturing, or Sales Support.
• Experience within the renewable energy, manufacturing, industrial, or technical services industry.

Why Join Us?

• Be part of the growing renewable energy industry.
• Work in a collaborative, team-oriented environment.
• Access opportunities for professional growth and career advancement.
• Receive competitive compensation and benefits.
• Make a meaningful impact by supporting customers and advancing sustainable energy solutions.

$40,555 $69,523

Organization: Smart Infrastructure

Job Type: Full-time

Category: Customer Services