Customer Service Administrator

Poppies; North Carolina; Hybrid; USD 36,000 - 48,000; Full time

Job summary

Poppies is seeking a Customer Service Administrator in Battleboro, USA, to be at the center of customer support and order management. You will greet visitors, handle invoices, and collaborate with Sales, Warehouse, and Logistics to ensure accurate processing and exceptional service.

The role requires strong organizational skills, Microsoft Office proficiency, and a proactive, team-oriented mindset. If you thrive in a fast-paced environment, this is for you.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service or administrative experience.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office, especially Excel.
• Team-oriented attitude and willingness to support others.
• Experience with EDI systems preferred.
• Inventory, purchasing, and QuickBooks experience is a plus.

Responsibilities

• Serve as primary contact for customers and provide timely support.
• Answer and direct incoming calls via the main phone line.
• Communicate order status, changes, or concerns clearly.
• Collaborate with Sales, Warehouse, Logistics to support customer needs.
• Greet visitors and provide front desk support at Battleboro.
• Invoice customer purchase orders through external portals.
• Maintain organized filing and hard-copy customer files.
• Update weekly reports for the Sales Department.
• Assist office staff with tasks and special projects.

Skills

Organizational skills

Time management

Verbal and written communication

Attention to detail

Multitasking in fast-paced environment

Problem solving

MS Office, especially Excel

Team-oriented attitude

EDI systems experience

Inventory and purchasing

QuickBooks experience

Education

High School Diploma or equivalent

Tools

EDI systems

QuickBooks

Excel

Job description

Fancy a job as Customer Service Administrator?

USA

Battleboro

Commercial / Marketing

As a Customer Service Administrator, you'll be at the center of customer support and order management activities. You'll be one of the first people customers, visitors, and team members interact with each day, helping ensure orders are processed accurately, communication flows smoothly, and customers receive exceptional service.

Service & Communication

• Serve as a primary contact for customers, providing professional and timely support.
• Answer and direct incoming calls through the main phone line.
• Communicate effectively with customers regarding order status, changes, or concerns.
• Build positive relationships with customers through responsive service.

Cross-Functional Collaboration

• Partner with Sales, Warehouse, Logistics, and other internal departments to support customer needs.
• Coordinate with external warehouse partners regarding customer accounts and orders.
• Communicate account updates and relevant information to the Sales team.
• Provide support and backup assistance to Customer Service team members as needed.

Administrative Support

• Greet visitors and provide front desk support for the Battleboro facility.
• Invoice customer purchase orders through external web portals.
• Maintain organized and traceable filing systems for customer purchase orders.
• Create and maintain hard-copy customer files.
• Update weekly reports for the Sales Department.
• Assist office staff with administrative tasks and special projects.

Daily Success in the Role

• Stay organized while managing multiple priorities.
• Identify and communicate potential issues before they impact customers.
• Support department initiatives and continuous improvement efforts.
• Perform additional duties and projects as assigned by leadership.

This is what we expect from you:

• High School Diploma or equivalent.
• Previous customer service or administrative experience.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Strong problem-solving skills and a proactive mindset.
• Proficiency in Microsoft Office, especially Excel.
• Team-oriented attitude with a willingness to support others.
• Experience with EDI systems preferred.
• Inventory, purchasing, and QuickBooks experience is a plus.

This is what you get in return:

• An opportunity to play a key role in delivering an outstanding customer experience.
• Exposure to multiple areas of the business, including Sales, Logistics, Warehouse Operations, and Customer Service.
• A collaborative and supportive team environment.
• Opportunities to expand your administrative, systems, and customer service expertise.
• A fast-paced role where your contributions make a visible impact every day.
• The chance to build valuable relationships across the organization and grow professionally with Poppies.

Apply for Customer Service Administrator!

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