Customer Experience & Order Coordinator

Poppies; North Carolina, United States, Northern America, Americas; Hybrid; USD 36,000 - 48,000; Full time

Job summary

Poppies is seeking a Customer Service Administrator in Battleboro, USA, to be at the center of customer support and order management. You will greet visitors, handle invoices, and collaborate with Sales, Warehouse, and Logistics to ensure accurate processing and exceptional service.

The role requires strong organizational skills, Microsoft Office proficiency, and a proactive, team-oriented mindset. If you thrive in a fast-paced environment, this is for you.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service or administrative experience.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office, especially Excel.
• Team-oriented attitude and willingness to support others.
• Experience with EDI systems preferred.
• Inventory, purchasing, and QuickBooks experience is a plus.

Responsibilities

• Serve as primary contact for customers and provide timely support.
• Answer and direct incoming calls via the main phone line.
• Communicate order status, changes, or concerns clearly.
• Collaborate with Sales, Warehouse, Logistics to support customer needs.
• Greet visitors and provide front desk support at Battleboro.
• Invoice customer purchase orders through external portals.
• Maintain organized filing and hard-copy customer files.
• Update weekly reports for the Sales Department.
• Assist office staff with tasks and special projects.

Skills

Organizational skills

Time management

Verbal and written communication

Attention to detail

Multitasking in fast-paced environment

Problem solving

MS Office, especially Excel

Team-oriented attitude

EDI systems experience

Inventory and purchasing

QuickBooks experience

Education

High School Diploma or equivalent

Tools

EDI systems

QuickBooks

Excel

Job description

Poppies is seeking a Customer Service Administrator in Battleboro, USA, to be at the center of customer support and order management. You will greet visitors, handle invoices, and collaborate with Sales, Warehouse, and Logistics to ensure accurate processing and exceptional service.

The role requires strong organizational skills, Microsoft Office proficiency, and a proactive, team-oriented mindset. If you thrive in a fast-paced environment, this is for you.