Customer Service Administrator

Chroma Systems Solutions, Inc.; Lake Forest (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Chroma Systems Solutions, Inc. is seeking a detail-oriented Customer Service Administrator to manage RMAs, coordinate shipments, and elevate the customer experience. This full-time role requires proficiency in MS Office, organizational skills, and the ability to handle high volumes of customer interactions efficiently.

Benefits

Bonus programs based on performance

Medical, dental, and vision plans

401(k) retirement accounts with immediate vesting

Profit sharing programs

Qualifications

• Customer service experience from industries such as medical office, auto dealership, call center.
• Extreme proficiency on MS Office products, especially MS Access.
• Detail oriented with ability to handle multiple clients.

Responsibilities

• Opening/closing RMAs for instrument repair.
• Contacting customers for follow up on missing information.
• Soliciting quotes from freight companies and coordinating shipments.

Skills

Attention to detail

Customer service experience

Organizational skills

Education

Associate degree in accounting, business or computer science

Tools

MS Office

MS Access

Job description

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JOB TITLE: Customer Service Administrator

DEPARTMENT: Service Support

REPORTS TO: Customer Service Support Manager

EMPLOYEE TYPE: Full-Time (100% onsite)

LOCATION: 25612 Commercentre Dr. Lake Forest, CA 92630

SALARY: is commensurate with relevant experience

General Job Description

Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.

Are you a detail-oriented and experienced Customer Service Administrator ready to elevate the customer experience? We’re looking for a confident, organized professional who can handle high volumes of customer interactions while streamlining administrative tasks and supporting our team with poise and precision. Join us and play a key role in creating a responsive, people-first environment where your contributions truly make an impact. We are searching for a well-versed and team-oriented Customer Service Administrator who will be involved in administering RMAs and coordinating RMA shipments and receipts, quotations, Purchase Orders, tracking RMAs, and keeping internal and external customers updated on status.

Essential Duties & Responsibilities

• Opening/closing RMAs for instrument repair
• Perform ancillary tasks associated with opening/closing RMAs such as quotes, calibration scheduling, payment arrangements, timely closures, shipping follow up, prioritizing and expediting
• Filing documents as needed
• Contacting customers for follow up on missing information, updating status etc.
• Solicit quotes from freight companies, scheduling shipments, and coordinating the crating of goods
• Any other duties assigned by Manager
  
  

Qualifications

• MAS 200 experience is a plus
• Extreme proficiency on MS Office products especially MS Access
• Computer literate with ability to learn other software products
• Extremely detail oriented while having to navigate a multitude of clients
• Customer service experience from industries such as medical office, auto dealership, call center, or data center
• Associate degree in accounting, business or computer science preferred
• Experience in busy environments requiring multi-tasking
  
  

SUPERVISORY RESPONSIBLITIES

• This is a non-supervisory position.
  
  

PHYSICAL DEMANDS

• General office skills and dexterity are required. Must be able to lift 30 pounds.
  
  

WORKING CONDITIONS

Chroma Systems Solutions is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.

Chroma Benefits

• Bonus programs based on individual and company performance
• Vacation, sick, bereavement time
• Medical, dental, and vision plans for employees and dependents
• Life insurance, AD&D, long term disability, and employee wellness programs
• 401(k) retirement accounts with immediate vesting of company contributions
• Profit sharing programs

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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