Customer Account Manager

211 Hydro-Aire Aerospace Corp.; United States; On-site; USD 141,000 - 190,000; Full time

Benefits offered by this job

Health care

Dental

Vision

Life and disability insurance

PTO + holidays

401k Retirement Plan

Education reimbursement

Job summary

Crane Aerospace & Electronics in Burbank, CA is seeking a Customer Account Manager for Landing Solutions to manage OEM relationships and drive revenue growth. You will lead contract negotiations, coordinate with cross-functional teams, and monitor performance against commitments while advocating for the customer voice.

The role demands 5–10 years in aerospace business management or related fields, strong negotiation, and deep understanding of the product lifecycle.

Qualifications

• 5–10 years in business management or sales within aerospace, leading cross-functional teams.
• Ability to negotiate large contracts and LTAs.
• Experience across the product development lifecycle; understanding lean principles and financial metrics, pricing & forecasting.
• Strong interpersonal skills and ability to build relationships at all levels.
• Proficient with MS Excel and data-driven decision making.

Responsibilities

• Negotiate major business agreements and contract changes.
• Flow down contract requirements to functional groups and monitor performance.
• Forecast sales and coordinate with Demand Management/Forecasting on customer requirements.
• Track and recover customer claims and mediate disputes.
• Collaborate with OEM team and Finance to build winning business cases.

Skills

Negotiation

Cross-functional collaboration

Forecasting

Relationship management

Analytical skills

Leadership

Education

BA/BS in Business Management/Administration

Tools

MS Excel Pivot Tables

Advanced formulas

Job description

Crane Aerospace and Electronics has an exciting opportunity for a Customer Account Manager - Landing Solutions at our Burbank, CA location. About Crane: Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft – delivering passengers and military personnel safely to their destination. Home to our Landing & Cabin Systems team, Crane A&E’s brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You’ll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment. Start the next chapter of your career with Crane Aerospace & Electronics!

Job Summary:

The Customer Account Manager has primary responsibility for managing the customer business relationship with commercial and military Original Equipment Manufacturer (OEM) customers while mitigating Crane Aerospace & Electronics risk and liability. The CAM owns and drives the entire commercial lifecycle with assigned customers and has a focus on top and bottom-line growth. The CAM is involved in new proposals, customer strategies and managing the critical/key activities with all of Crane Aerospace & Electronics OEM customers and works with peer groups to ensure that the needs of the customer are being met, flow down of customer requirements is timely and accurate, and the Voice of the Customer is communicated and drives the internal organization’s behavior. The CAM is the key to maintaining customer relationships and satisfaction. This position has a direct impact on the revenue and profitability of Crane Aerospace and Electronics.

Essential Functions:

• Successful negotiation of major business agreements, LTAs, contractual disputes, pricing agreements and major contract changes
• Initiate contract requirements flow-down, ensuring that contract requirements are known and communicated to the appropriate functional groups; Monitor contract performance to assure compliance
• Forecast sales rates and determine anticipated demand; Coordinates with the Demand Management and Forecasting group to understand specific customer or market segment requirements
• Maintain responsibility for tracking and recovering all customer claims; Facilitate efficient communication and mediate customer disputes
• Contribute positively as a team member with the OEM team and Finance to develop and execute acceptable business cases and winning strategies for new business
• Act effectively as a customer champion and advocate; Understand and communicate current and future customer needs and expectations; Establish and maintain strong relationships at all levels within the customer organization
• Lead cross-functional teams as well as mentor and coach other team members
• Any other task assigned by supervisor or management

Minimum Qualifications:

• Experience: 5 to 10 years in business management, program management, sales & marketing or strategic partnering, delivering a tangible product in an Aerospace environment; Experience with leading cross-functional teams
• Knowledge: Demonstrated ability to form and maintain good relationships with customer representatives at all levels; Strong ability to negotiate large-scaled contracts and LTAs; Experience with the entire product development lifecycle; Strong understanding of lean principles; Strong understanding of financial metrics, pricing strategies, and forecasting
• Skills: Strong interpersonal skills; Ability to form and maintain good relationships with customer representatives at all levels; Analytical skills and disciplines in support of business planning, strategy development/deployment, relationship management and conflict resolution; Successful history in identifying, targeting, negotiating and winning profitable business; Demonstrated ability to manage large, complex aerospace proposals and contracts; Strong proficiency with MS Excel pivot tables and advanced formulas
• Education/Certification: BA or BS degree in Business Management/Administration or relevant field of study.
• Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR). Must be able travel up to 25% to support customers meetings, Crane Aerospace and Electronics site visits, conferences, seminars, and trade shows.

Preferred Qualifications:

• MBA or other relevant advanced degree
• International experience

Working Conditions:

• Standard office environment
• Work requires substantial visual concentration on detail. Working conditions are normal for a manufacturing environment. Manufacturing operations may require the use of safety equipment to include but not limited to eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
• May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust, or fumes.
• Requires up to 25% travel to support customers meetings, Crane Aerospace and Electronics site visits, conferences, seminars, and trade shows.

Top Benefits:

• Benefits: Health care, dental, vision, life and disability insurance starting the first day of the month following your start date.
• Time Off: 15 days of paid time off that start accruing your first day at Crane plus 12 paid holidays per year.
• 401k Retirement Plan: 401k plan with company match.
• Education Reimbursement: eligible after 6 months of employment.
• You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.CraneAE.com for more information on our company and great opportunities.

We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value. In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool. Salary range: $140,900.00 to $190,000.00. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs. This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status. At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us. The unique backgrounds and differences of our associates make us stronger, more capable, and more successful. Beyond an associate’s base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement — as well as performance-based bonus programs for certain positions. Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.