Customer Service Admin - FOS - Afternoons

Church & Dwight; Old Fort (OH); On-site; USD 40,000 - 58,000; Full time

Job summary

Church & Dwight in Fostoria, OH is seeking a Customer Service Admin to support order processing and carrier coordination in a fast-paced distribution environment.

This role interacts with carriers, the Shipping Office and warehouse staff to ensure accurate, timely orders and smooth flow of activities across the facility. Candidates should have a high school diploma with related distribution experience and strong SAP/WMS/MS Office skills.

Qualifications

• High school diploma or GED and/or equivalent with 3 years related experience
• 2 years post-secondary education in related discipline with 1 year related experience
• Experience in high-volume distribution or shipping environment preferred

Responsibilities

• Promote safety culture within area of responsibility.
• Process order pick lists in SAP.
• Allocate orders in WMS promptly.
• Allocate/sort orders per customer and carrier requirements.
• Identify product issues and communicate with Inventory Control.
• Resolve substitution and order cut issues with teams.
• Print bills of lading and coordinate carrier appointments.
• Manage customer service window and load assignment with carriers.
• Coordinate rush orders with cross-functional teams.
• Resolve transportation issues with carriers and Transportation.
• Bill orders daily upon shipment verification.
• Process shipping documents and maintain records.
• Prioritize orders for picking and run reports as needed.
• Participate in process improvement teams and cross-site projects.
• Collaborate with Old Fort Facility and sister sites on inbound via Fourkites.

Skills

Interpersonal skills

Communication skills

Organizational skills

Time management

Customer service

SAP

WMS

MS Office

Education

HS diploma or GED

2-year post-secondary related discipline

Tools

SAP

WMS

MS Office Suite

Job description

A collective energy and ambition. A place where you can make a real difference.

We're a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

ABOUT THE OPPORTUNITY:

• Customer Service Admin - FOS working Monday - Friday 3:00 p.m. - 11:00 p.m.
• Come join our Fostoria, OH facility where we manufacture products such as A&H Baking Soda, A&H Cat Litter, and A&H Unit Dose Detergent!

ROLE SUMMARY:

This position will interact with carriers, the Shipping Office and warehouse personnel to insure the efficient flow of orders to customers in a high volume, fast paced distribution environment.

DUTIES AND RESPONSIBILITIES:

• Responsible always for promoting a safety culture and awareness within their area of responsibility.
• Process order pick lists in SAP.
• Allocate orders in WMS (Warehouse Management System) in a timely fashion.
• Allocate and sort orders based on specific customer and carrier requirements.
• Identify product issues and communicate to Inventory Control Group.
• Resolve and document substitution and potential order cut issues with Inventory Control Group, Corporate customer service and planners.
• Print bills of lading.
• Coordinate all carrier appointments using Blue Jay and update the WMS/SAP systems as necessary.
• Manage the customer service window, dealing with multiple carriers in proper load assignment, processing paperwork and Bills of Lading and issue resolution.
• Coordinate rush orders with Corporate customer service, planners, and warehouse personnel.
• Resolve transportation issues with carriers and Corporate transportation department.
• Bill orders daily upon shipment verification from the warehouse.
• Process shipping documents by keeping detailed records and utilizing the filing system effectively.
• Prioritize orders for picking.
• Run and publish appropriate reports as necessary
• Active participation in process improvement teams and continuous improvement efforts.
• Working with the Old Fort Facility and sister facilities on inbounds using Fourkites and other means of communication.
• To work as a Team with all functions of the Distribution Center.
• Other projects and duties as assigned.

MINIMUM EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS:

• High school diploma, GED and/or equivalent & 3 years of related experience OR
• 2 years of post-secondary education in related discipline & 1 year of related experience

PREFERED EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS:

• Associate degree or vocational certificate preferred
• 1-3 years proven experience in a high-volume distribution environment preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent interpersonal skills - ability to build positive relationships at all levels of the organization
• Excellent communications skills - ability to communicate clearly and concisely in multiple media - verbal, written, etc. Must have ability to communicate clearly in English - verbal and written.
• Excellent organizational/time management skills.
• Ability to prioritize work assignments in a fast-paced work environment, calm under pressure and flexibility to adapt to changing schedules as appropriate.
• Strong customer service skills, ability to deal with the external public (carriers).
• Strong computer skills (SAP, WMS, and MS Office Suite).
• In-depth knowledge of distribution operations, including equipment, materials, workflow, etc.

PHYSICAL REQUIREMENTS:

JOB TITLE: Business Support II, Customer Logistics TYPICAL WORK CONDITIONS: EXPOSURE TO: Yes No Yes No Moving machinery X Chemical fumes X Hot surface / tools X Heat/Cold X Concrete surface X Slippery surface X Repetitive motion X Chemicals X Noise X Other: Dust particulates X Fork truck batteries X EQUIPMENT USED: Step stool/ladder X Forklift/jack X Power hand tools X Computer X Power Machinery X Box cutter X Respirator X Hearing protection X Steel Toe shoes X Gloves X MAJOR PHYSICAL TASKS: Computer Work Working at the computer interacting with the keyboard and mouse Lifting paper Lifting reams of paper for the printer ACTIVITY FREQUENCY ACTIVITY FREQUENCY Lift/Carry: N O F C Movement: N O F C 10 lbs. or less X Bending X 11 - 20 lbs. X Twisting / Turning X 21 - 35 lbs. X Climbing X 36 - 50 lbs. X Crawling X 51 - 75 lbs. X Crouching X 76 lbs. or greater X Kneeling X Push/Pull: N O F C Reach Above Shoulder X 12 lbs. or less X Reach Outward X 13 - 25 lbs. X Walking 1 2 3 4 5 6 7 8 hours 1 26 - 40 lbs. X Sitting 1 2 3 4 5 6 7 8 hours 8 41 - 100 lbs. X Standing 1 2 3 4 5 6 7 8 hours 1 100 lbs. or greater X Use of foot pedals (Fork truck) X Other: Every employee is expected to be able to assist and lift up to 50lbs X Type / Keyboarding X Key: N=Never, O = Occasionally; 1-33% of time, F = Frequently; 34-66% of time, C = Continuously; 67-100% of time

Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/