Customer Service Admin

Crane Company; Auburn (CA); On-site; USD 72,000 - 94,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and disability insurance

Paid time off 15 days

401k with match

Education reimbursement

Job summary

Crane Aerospace & Electronics in Auburn, CA is seeking a Customer Service Administrator to support sales by handling critical administrative tasks for assigned customers. You will liaise with account managers, manage quotes, orders, data entry, and warranty returns to ensure seamless operations.

The role requires 2–5 years of customer service experience, ERP proficiency, and strong communication skills. Proficiency in Microsoft Office and knowledge of export controls are essential; a High School

Qualifications

• Experience: 2-5 years in customer service or related roles.
• Knowledge of ERP systems, export regulations, ITAR compliance, and Incoterms.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Review and negotiate customer orders for compliance with company and regulations.
• Enter and interpret purchase order requirements in ERP; provide acknowledgments.
• Maintain customer relationships through regular updates and issue resolution.
• Process credit/debit transactions and forecasting in ERP.
• Support quotes, order status, and warranty returns as needed.
• Collaborate with cross-functional teams to ensure on-time delivery.

Skills

ERP proficiency

Communication skills

Problem solving

Team collaboration

Microsoft Office

Data entry accuracy

Education

High School Diploma

Tools

Oracle

Job description

Crane Aerospace & Electronics has an exciting opportunity for a Customer Service Administrator at our Auburn, CA site.

About Crane

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Founded in 1968, Crane Aerospace & Electronics’ Auburn, Calif., facility, owns a rich history of excellence in the design and manufacturing of multi-stage lubrication and gerotor pumps for aerospace and defense applications. Throughout the years, our Auburn team has developed a reputation for providing industry-leading complex, highly engineered flow control products for mission-critical engine/APU systems. Located in the Northern California foothills of the Sierra Nevada Mountain range at a new, state-of-the-art 65,000 sq. ft. facility, start the next chapter of your career with Crane Aerospace & Electronics.

Job Summary

The Customer Service Administrator is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. Assuring appropriate communication between the company, its customers and regulatory agencies. The Customer Service Administrator II acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. This position carries direct responsibility for performing major assignments, partnering with a diverse array of internal departments that affect business operations to a significant degree.

Customer Service Administrator Essential Functions

• Review and negotiate customer purchase orders for compliance with company, export, and Government regulations; manage internal flow‑down of specifications, quality requirements, and terms and conditions.
• Enter and interpret purchase order requirements in the ERP system, provide timely acknowledgements, respond to RFQs, and support Accounts Receivable with past‑due issues.
• Build and maintain strong customer relationships through regular communication, shipment status updates, dispute resolution, and timely processing of warranty returns.
• Administer customer web portals, manage debit/credit transactions, corrective actions, and ensure accurate forecasting is captured in ERP to support demand and sales planning.
• Validate customer scorecards, resolve discrepancies, and collaborate with operations to drive strong on‑time delivery performance while ensuring export compliance.
• Deliver excellent customer service, support continuous improvement (KPIs, standard work, problem solving), train team members, and perform additional tasks assigned by management.

Minimum Qualifications

• Experience: 2-5 years of applicable Customer Service work experience
• Knowledge: Understands concepts, practices, and procedures of business administration; Job requires creativity and alternative thinking to develop new ideas for and answers to work‑related problems. Working knowledge of customer portals, Export Administration Regulations, Incoterms, and ITAR Compliance; Basic knowledge of FAR/DFAR, government procurement specifications, regulations, and compliance requirements; A general understanding of pricing principles, how to research invoices, payments, and debits; general understanding and application of industry principles, concepts, practices, and standards of the Customer Service field; business acumen with the ability to clearly recognize risk elements in business transactions
• Skills/Abilities: Ability to proficiently use an ERP system; Ability to follow department processes and work flow; Ability to work collaboratively with employees within department and across functions; Demonstrated ability to troubleshoot customer issues; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills; Demonstrated ability to solve routine to moderately complex problems; Intermediate to advanced Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction including supporting face‑to‑face meetings; Strong communication skills including phone and email
• Education/Certification: High School Diploma
• Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Preferred Qualifications

• Oracle Experience
• Aerospace Manufacturing Experience
• Associates or bachelor’s degree

Top Benefits

As a team member at Crane Aerospace and Electronics, you’ll enjoy:

• Benefits: Health care, dental, vision, life and disability insurance starting the first day of the month
• Time Off: 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.
• 401k Retirement Plan: 401k plan with company match
• Education Reimbursement: eligible after 6 months of employment.

You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.CraneAE.com for more information on our company and great opportunities.

We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.

In our efforts to maintain a safe and drug‑free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.

Salary range: $72,200 to $94,200. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.