Customer Service & Account Manager

Kratos Defense and Security Solutions; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life/ADD & Short/Long Term Disability

401(k) Savings Plan

Employee Stock Purchase Plan (ESPP)

Paid Time-Off (PTO)

Holidays

Education Reimbursement

Job summary

Kratos Defense & Security Solutions, Inc. in Plano, TX is seeking an Account Manager to support order management, customer communication, and project coordination. You will collaborate with Sales, Purchasing, Planning, Manufacturing, Engineering, and Shipping to ensure accurate orders, timely delivery, and smooth workflows.

5-7 years in related roles and ERP experience preferred. Base responsibilities include order entry in Epicor, status updates, and proactive issue resolution.

Qualifications

• 5-7 years of experience in customer service, order management, or related operational support roles.
• ERP experience required, Epicor preferred.
• Strong organizational skills with high attention to detail and ability to manage multiple priorities.
• Demonstrated teamwork, initiative, and a positive, solutions-focused approach.
• Ability to work well under pressure in a fast-paced environment.
• Strong written and verbal communication skills; professional communication.

Responsibilities

• Serve as primary point of contact for internal and external customers with prompt, accurate support.
• Communicate order status, delivery schedules, and issue resolutions clearly.
• Perform order entry and validation in Epicor from quote to delivery.
• Review orders for pricing, scope, and requirements; monitor and troubleshoot order progress.
• Coordinate with Planning, Production, Procurement, Engineering, Manufacturing, and Logistics.
• Maintain accurate records and ensure compliance with policies.
• Support small customer projects by tracking status and coordinating with internal teams.

Skills

Customer service

Order management

ERP experience

Epicor ERP

Communication skills

Cross-functional teamwork

Detail orientation

Tools

Epicor ERP

Job description

Job Description

Readiness Delivered. At Kratos, we encourage an entrepreneurial spirit balanced with discipline. We work hard, and take care of our customers, employees, and families. Recognized as thought leaders in our industry, we are motivated by creating and delivering innovative solutions to our nation and global customers. Kratos Antenna Solutions is seeking a detail-oriented and customer-focused Account Manager to support order management, customer communication, and project coordination activities. This role ensures accurate order processing, timely delivery, and strong cross-functional collaboration. This position works closely with Sales, Purchasing, Planning, Manufacturing, Engineering, and Shipping to support customer needs and maintain smooth operational workflows. This role requires strong communication, initiative, and a positive, team-oriented approach. Works on assignments requiring judgement and initiative while problem solving customer issues that arise. The position is based in Plano, TX.

ESSENTIAL JOB FUNCTIONS

Customer Service & Communication

• Primary Point of Contact for internal and external customers, providing prompt, accurate, and professional support.
• Communicate order status, delivery schedules, and issue resolutions clearly and proactively.

Order Management

• Perform order entry and validation in Epicor, ensuring accuracy from quote to delivery.
• Review customer orders to ensure alignment with pricing, scope, and requirements.
• Monitor and troubleshoot customer orders, including on-time delivery performance and exceptions.
• Expedite orders when needed and coordinate with cross-functional teams to resolve delays or issues.

Cross-Functional Coordination

• Coordinate with Planning, Production and Procurement to support schedule alignment and delivery commitments.
• Liaise with Engineering, Manufacturing, and Logistics to ensure customer requirements are understood and met.
• Facilitate smooth communication between internal stakeholders to support customer satisfaction.

Logistics & Documentation

• Coordinate shipping activities and support logistics needs based on customer and project requirements.
• Maintain accurate, organized records and ensure compliance with company policies and procedures.

Light Project Coordination

• Support small or defined customer projects by tracking status, documenting requirements, and coordinating with internal teams.
• Assist with basic planning tasks such as monitoring timelines, tracking deliverables, and communicating progress.

Experience And Skills

• 5-7 years experience in customer service, order management, or related operational support roles.
• ERP experienced required, Epicor preferred.
• Strong organizational skills with high attention to detail and the ability to manage multiple priorities.
• Demonstrated teamwork, initiative, and a positive, solutions-focused approach.
• Ability to work well under pressure in a fast-paced environment.
• Strong written and verbal communication skills; able to communicate clearly, professionally, and thoroughly.
• Other duties as assigned.

Preferred Skills & Experience

• Experience in manufacturing or engineering environments.
• Familiarity with import/export documentation and logistics coordination.
• Knowledge of incoterms

Competitive salary based on experience and education

Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offerings—from commercial to tailored custom solutions and integrated programs. Customers trust us to stay relevant and know we are in it for the long-haul. We bring both the capability and confidence that our customers value and depend on. And we always deliver.

This posting will close within 90 days from the Posting Date.

Job Benefits

• Medical, Dental & Vision Insurance Coverage
• Life/ADD & Short/Long Term Disability Insurance
• 401(k) Savings Plan
• Employee Stock Purchase Plan (ESPP)
• Paid Time-Off (PTO)
• Holidays
• Education Reimbursement

Kratos Defense is an Equal Opportunity Affferrative Action Employer. EOE, Minorities, Females, Vet, Disabled, Sexual Orientation, Gender Identity or any other protected class. All qualified job seekers are encouraged to apply. Kratos Defense is committed to America's veterans by providing opportunities for them to continue contributing after service to our nation. We also work to provide reasonable accommodations to individuals with disabilities.

Disability Accessibility Accommodation

If you require an accommodation to navigate or apply to our careers site, please send your request to [e-mail] or call 858-964-2916. Any inquires not related to requesting an accommodation will be discarded.

Pay Transparency

The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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