Customer Service Account Analyst

Sun Chemical; United States; Remote; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) + match

Paid time off

Job summary

Sun Chemical is seeking a Customer Service Account Analyst to remotely support North America customer accounts. You'll coordinate orders, communicate updates, and partner with Sales, Supply Chain, and Manufacturing to resolve issues efficiently.

Ideal candidates have 2–3 years in B2B customer service, strong communication skills, and experience with SAP or similar ERP systems. The role carries a Monday–Friday schedule, EST, and offers a comprehensive benefits package.

Qualifications

• 2-3 years' experience in a business-to-business environment servicing internal and external customers
• Customer-focused with strong interpersonal skills
• Ability to use critical thinking to solve problems or generate ideas
• Ability to prioritize customer demands and manage multiple requests with attention to detail
• Excellent level of proficiency in business communication (verbal and written)

Responsibilities

• Manage a portfolio of customer accounts
• Enter orders accurately and efficiently
• Escalate issues when appropriate
• Communicate order changes and future orders with customers
• Build strong relationships with customers, Sales, and other Sun Chemical functions
• Handle contacts from various channels (email, phone, chat)
• Identify potential issues and resolve proactively
• Monitor open orders and shipments and related data

Skills

Customer service mindset

Interpersonal skills

Critical thinking

Multitasking

Verbal and written communication

Education

High School Diploma/GED

Tools

SAP

Microsoft Office

Job description

Pay Ranges : $48,000 - $58,000

ABOUT THE ORGANIZATION

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter

Job Title: Customer Service Account Analyst

Work location: REMOTE

Work Schedule: Monday - Friday, 10 am to 7 pm Eastern Standard Time

The Customer Account Analyst (CAA) for the North America Customer Services group is responsible for all functions relating to the servicing of customer accounts. The CAA is expected to provide an exceptional level of support and expertise to customers by effectively managing issues and responsibilities that are inherent to the position. The CAA acts as a liaison between Sales, Supply Chain, Manufacturing, Product Management, and Logistics in fulfilling requests and for problem resolution as needed.

ESSENTIAL JOB FUNCTIONS:

• Manage a portfolio of customer accounts
• Enter orders in an effective and precise manner
• Recognize appropriate situations for escalation
• Actively communicate with the customer on order changes, future orders, and other non-order related requests.
• Develop strong relationships with customers, as well as the sales team and other functional areas within Sun Chemical
• Establish and complete contacts from various channels (email, phone, chat)
• Identify potential issues and work to resolve them proactively
• Follow established processes to manage exceptions
• Monitor customer open orders and shipments, as well as other relevant data

REQUIRED EDUCATION AND EXPERIENCE:

• 2-3 years' experience in a business-to-business environment with a proven track record of servicing internal and external customers
• Customer-focused with strong interpersonal skills
• Must be able to use critical thinking skills to help solve problems or generate new ideas
• Ability to prioritize customer demands and manage multiple requests with attention to detail
• Excellent level of proficiency in business communication, including strong verbal and written communication skills required
• Some experience with SAP or other ERP system preferred
• Proficient Microsoft Office skills (Word, Excel, Outlook)
• High School Diploma/GED required.

BENEFITS

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun's policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.

Note: The base pay range listed is a good-faith estimate of what Sun Chemical may offer to new hires for this position. Actual compensation may vary based on a variety of factors, including the candidate's knowledge, skills, and abilities (KSAs), relevant experience, education, certifications, and alignment with the minimum job qualifications. Additional considerations may include prevailing wages in the work location and internal equity within Sun Chemical.