Customer Service

Workstream; Wilmington (OH); On-site; USD 17,000 - 21,000; Part time

Job summary

Donatos is hiring associates for busy shifts across our restaurants. You will greet customers, handle orders at the window or drive-thru, stock, clean, and contribute to a welcoming dining experience.

The role involves cash handling, food prep support, and following food safety guidelines. Shifts vary including mid-shifts, evenings, weekends, and holidays, offering a dynamic, friendly work environment where teamwork and a smile matter.

Qualifications

• Must be able to perform the essential functions of this position safely while meeting productivity standards
• Able to stand and/or walk entire shift
• Able to lift up to 20 pounds consistently and up to 50 pounds occasionally
• Occasional bending and twisting

Responsibilities

• Greets and warmly welcomes customers upon arrival, whether inside the lobby or at the drive-up window.
• Ensures the shift is ready for revenue by completing food prep, stocking, and cleaning.
• Sets the next shift up for success.
• Services the customer while using the cash register to accurately take orders, handle cash, give correct change, and balance register prior to and directly after the shift with the Manager on Duty.
• Ensures restaurant cleanliness by cleaning and mopping the lobby, restrooms, and kitchen as needed.
• Folds pizza boxes.
• Effectively communicates with customers, co-workers, and managers in person or over the telephone.
• Takes customer orders at the register.
• Completes the meal by offering suggestive sell items to the customers.
• Offers to refill drinks, provides plates and napkins as needed, and answers customer questions.
• Follows all food safety guidelines, including handwashing, illness reporting, and cleanliness.
• Follows detailed food recipes while completing subs, pizzas, and salads for customers.
• Full-fill customer orders and verify the accuracy of orders.
• Provide a friendly and welcoming environment for customers.

Job description

Restaurant Associates are high-energy team players who serve our customers and produce the finest quality product. Each workday may vary; mid-shifts and closing shifts, weekday and weekend shifts, holidays, or even the length of the shift or the store location may affect the tasks performed. Your shifts will be challenging, fun, and likely different from the previous shift! Typical duties include stocking paper products, cleaning as needed, working the window or front registers, greeting customers in a friendly and timely manner, and serving Donatos pizza with a smile.

Requirements:

• Must be able to perform the essential functions of this position safely while meeting productivity standards
• Able to stand and/or walk entire shift
• Able to lift up to 20 pounds consistently and up to 50 pounds occasionally
• Occasional bending and twisting

Duties & Responsibilities:

• Greets and warmly welcomes customers upon arrival, whether inside the lobby or at the drive-up window.
• Ensures the shift is ready for revenue by completing food prep, stocking, and cleaning.
• Sets the next shift up for success.
• Services the customer while using the cash register to accurately take orders, handle cash, give correct change, and balance register prior to and directly after the shift with the Manager on Duty.
• Ensures restaurant cleanliness by cleaning and mopping the lobby, restrooms, and kitchen as needed.
• Folds pizza boxes.
• Effectively communicates with customers, co-workers, and managers in person or over the telephone.
• Takes customer orders at the register.
• Completes the meal by offering suggestive sell items to the customers.
• Offers to refill drinks, provides plates and napkins as needed, and answers customer questions.
• Follows all food safety guidelines, including handwashing, illness reporting, and cleanliness.
• Follows detailed food recipes while completing subs, pizzas, and salads for customers.
• Full-fill customer orders and verify the accuracy of orders.
• Provide a friendly and welcoming environment for customers.

Donatos is just as dedicated to our Associates as we are to our guests. After all, delivering the best food and service starts with attracting (and keeping) the very best team members.
Whether you’re looking for your first job or want to advance your career, you’ll love being part of a work environment that’s not just rewarding and fun, but supportive too. We’re committed to hiring associates who we feel will be a great fit with the Donatos family – and then empowering them to become leaders who bring out the full potential of everyone around them.